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Reviews, get directions and information for Pandora Jewelry

Pandora Jewelry
"Founded in 1982 and headquartered in Copenhagen, Denmark, Pandora is world-renowned for its hand-finished and contemporary jewelry. Pandora Jewelry is made from the highest quality, ethically sourced, 14k gold, 18K gold-plated sterling silver, sterling silver and Pandora Rose metals. Every single stone is hand set by a dedicated and skilled team of craftsmen. In addition to iconic Pandora charms and bracelets, Pandora rings, earrings and necklaces are equally beautiful and versatile. Come be inspired at your local Pandora Jewelry store at 28329 Paseo Dr in Wesley Chapel, FL today."
Address: 28329 Paseo Dr, Wesley Chapel (Floride) 33543
Phone: (813) 907-1309
State: FL
City: Wesley Chapel
Street Number: 28329 Paseo Dr
Zip Code: 33543
categories: jewelry & watches store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 12:00 - 18:00

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Reviews
Stay away the customer service is horrible! Every employee has an attitude and they make excuses for defective products
My son got the Valentine's gift that he wanted for his girlfriend and the young sale ladies were very friendly and helpful. They tried making additional sales, as is their job , but did so without being pushy. An overall pleasant experience.
My wife and daughter are big Pandora fans and I've never had a bad experience finding them a gift. Frances M was great, she showed me around and was extremely patient in helping me pick out the right gift. If you have a wife, daughter, mother or sister I can't recommend Pandora enough!
Went here recently and purchased a lovely bracelet for my wife, Jossie was very nice and attentive. She loved the gift and will do definitely come back again.
I bought something from them for the first time and Will never shop at pandora ever again! I went in and bought something on clearance. Went back to return it because my wife decided she didn’t want it. They told me that clearance items can not be returned. Asked why didn’t the sales associate tell me this when I bought the item. And all they said was is that I should have checked my receipt and that there was nothing they could do for me.
The only Pandora that I've ever been to that always has stipulations for jewelry cleaning. Every time I've gone in to have a cleaning, I've been told they do not clean jewelry anymore during the weekends or they're not cleaning today because of a sale. I've gone to many other Pandora's and asked if this was something that is done and was advised the other stores have never heard such a thing. I gave it three stars because we do have a pleasant experience for purchases however not being able to ever get a cleaning is a big inconvenience for me considering how quickly these expensive pieces tarnish.
Bad and conflicting managers. My wife is pretty regular. She purchased 3 rings for my daughter's birthday a little less than a month ago during a promotionaldeal, and she wanted to exchange one for a different size and one for a different style. The manager went to check if she can do that with the promotion, and she came back and said yes, up to $50 value. As the sales woman tried to do the exchange, another manager got involved and said that she can only exchange it up to $35 value, and she wanted us to pay $21 in difference. I told her the other manager just told us the value is up to $50, but she didn't budge. I felt these inconsistencies should not happen, and the other manager that didn't accept her co-managers promise shouldn't do this. I think they just lost a loyal customer.
This Pandora has gut-wrenching horrible customer service. I asked to get my earrings cleaned, the employee refused saying they don’t do cleanings on weekends because of “too much traffic”. I looked around to see where the traffic was, because it was no where to be found. There was no line inside or outside the store. There were only 2 other couples in the store and myself. He suggested I buy the cleaning kit. I did not take his suggestion. I asked him how long it takes to clean and he said 10-15 minutes. I asked to speak to the manager. Her answer was identical “too much traffic”. The manager also said even though they are Pandora they are “independently owned” and they only do cleanings on weekdays 11 am to 6 pm. I explained that those hours are not customer friendly at all. The manager continued to refuse to help me. I went to another Pandora store the same day in Brandon and the employee there happily cleaned my 1 small pair of earrings without question within 5 minutes. God bless.
Horrible customer service!!!! Went to go exchange my bracelet for a smaller size within the 30 day return period and was told that I couldn't exchange it because it was "worn." I only wore this bracelet a couple days. Sophia is the name of the lady that was very rude to us. She could care less about her customers. Don't go to this location. This was my first Pandora purchase and my last. This location doesn't even deserve the 1 star, but have to in order to post.
Great selection of products. Staff will do whatever is necessary for me to have the best possible shopping experience. Will definitely keep coming back here whenever I’m in town. Janet is very sweet and knowledgeable, the other girls and guys are very cheerful and quick. My mom loves whatever I get her from here. Pay them a visit, you’ll be glad to you stopped by. Every time I visit there is something new. The store was recently remodeled and looks stunning and fresh.
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