Petco

Reply to the owner: It is really unbelievable to issue a scripted response in regard to your store overcharging. There wasn't an issue with your staffing.. the issue is with your inconsistent pricing...therefore I change my 4 stars to a 1 star. Listen to your customers. Original response I was just over charged at your store for a can of dog food. The website says $2.98, the shelf says $3.99, I was charged $3.43. I would have returned to the store but I was already back home when I realized it.

Our regular groomer retired and moved, so we had to find a new solution. The tech's were wonderful. I have three dogs and they took all of them and gave individualized attention while providing quality care. I will certainly be back.

I was helped by a very nice associate named Brandon William Spencer who did a price match for the Large dog crate i needed that day and it saved me $50. He’s always so helpful but this time he went above and beyond.

This is a nice store for pet supplies overall. I really like their so phresh litter and the refill station so you can reuse the litter pails. My only point for improvement would be to better lay out the store and place signs to make it easier to find items for each pet species.

I recently had an unfortunate encounter with an employee named Patrick during my visit to Petco, and I must say that my experience left much to be desired. From the moment I entered the store, it became evident that Patrick lacked the necessary knowledge, enthusiasm, and professionalism expected from an employee in a pet retail environment. First and foremost, Patrick's lack of knowledge regarding various pet species was glaringly apparent. When I approached him with specific questions about dog breeds and their specific needs, he seemed disinterested and provided vague, uninformed responses. It was clear that he did not possess the expertise necessary to assist customers effectively or provide accurate advice on pet care. This left me feeling frustrated and uncertain about the information I received. Furthermore, Patrick's attitude and demeanor were far from satisfactory. He appeared disengaged and unenthusiastic throughout our interaction, displaying a clear lack of passion for his work. He did not take the time to listen attentively to my concerns or provide any meaningful recommendations. His dismissive and apathetic attitude made the entire experience feel impersonal and left me feeling undervalued as a customer. In addition to his lack of knowledge and indifference, Patrick demonstrated unprofessional behavior during my visit. He was noticeably rude and impatient when I asked for clarification on certain products. Instead of addressing my concerns with patience and understanding, he responded with curt and condescending remarks. Such unprofessional conduct is unacceptable and reflects poorly on both Patrick as an individual and Petco as a company. Moreover, the store's inventory and overall appearance were disappointing. The shelves were disorganized, and many items were out of stock. It was evident that proper care and attention to detail were lacking. This lack of upkeep further emphasizes the subpar experience I had during my visit, as it showcases a lack of commitment to maintaining a welcoming and customer-friendly environment. Overall, my encounter with Patrick at Petco was highly unsatisfactory. His lack of knowledge, disinterested attitude, and unprofessional behavior marred my experience and left me feeling frustrated and undervalued. If you are seeking knowledgeable and passionate assistance for your pet needs, I strongly advise against relying on Patrick for any guidance. Petco should consider addressing these issues to ensure that customers receive the exceptional service they deserve.

As I walked up to the groomer, one of your employee by the name of Patrick offered to groom my dog but not in the way i thought he would.

Helpful & friendly staff. Nice variety of pets & pet supplies & foods for sale. Good selection of tropical & saltwater fish.

This is by FAR THE WORST pet store in Prince William county! The front cashier managerBigger Guy Is very rude! Never helpful! He acts like that he is gods gift to a pet business bottom line is he is a person thatvshould go find abotger job as far from Manassas as he can go!!!! I've gone into this Petco numerous times hoping things would change because it's a convenient distance from my job but today is definitely my last. I run a big business with over 1000's of clients a month that from now on will know exactly how I feel about this Petco, and now they are charging a ridiculous $0.10 perbag that you need! This is not helping our planet they are using this to add profit. These bags are less then 1/4 of a penny, a box of these bags cost around $30 for 2500 or more in a box! That is an additional $250 per box of profit. An extra $3000 a month of profit they are making for a customer convenience so add that up with this disrespected staff Equals a business of failure. SO PLEASE MANASSAS US PETSMART OR ANOTHER STORE FORCE THE CHANGE PR FORCE THEM TO CLOSE AND SAVE US MANASSAS RESIDENCE

I'm writing about my experience I had at this store the other day. I had originally went in to buy a pet lizard for myself, and was assisted by an employee named Patrick. He immediately came off like he was in a rush to get me out of the store, but when he saw what lizard I wanted, he wouldn't let me go with it. He kept going on about how my cage was too small for him. At this point I told him "hold on now bucko you're gonna make me lose my marbles". After this he knew I meant business and threw me out of the store, I'll never forget this Patrick. All my homies hate Patrick.

Disrespectful, and causing a scene. Many ways to explain things to a customer, but this was by far the worst experience I’ve had. Then to berate the nice guy that helped me. What a good person Patrick is, guy that helped me out with the fish was friendly though.