Petco

My sister and I like to come here for snails, fish, and plants all the time. Have really cute fish and plants. But today we came in, and the customer service was pretty bad, you could tell they didn’t want to help and were rude about it. One lady saw us standing there looking for awhile and they usually come and ask if we need help, but it felt like they were trying to avoid helping us.

I went in to buy a cat tower, they wanted to charge me an extra $15 for the tower because it was assembled I did not request it. It was the last one they had and was the display tower. Why on earth am I being charged the extra money for something I didn’t ask to be assembled? I will absolutely never return. Most ridiculous thing I’ve ever experienced.

Store is nice, the groomers is a joke. Pam needs to learn some respect. I ended up walking away after I called the vet to prove he had his rabies vaccine. After I had already presented that he had all his other vaccines. Just to make a point I walked away.

They losing all the good help and hiring people that can't handle dogs. If you have a large dog this is not the place to take them. My dog has been going there for months and I will no longer take him there. My dog has never growled or bite anyone, the lady that groomed him before there never had any problems with him. Now the new girl claims that he was growling at her and he bite the tip of her finger! I was standing there when he supposedly bite her finger and he did no such thing. If this was the case which I highly doubt then maybe try a different groomer, but no they would rather instead tell you that they can't or don't want to do them. I am sorry if my labradoodle infact was growling at someone then it is for a reason, i didn't like the vibe from the girl when I first walked in the door and saw her but I was giving her a chance. The customer service there is something that is left to be desired and obviously hiring people that cannot handle all types of dogs.

I don't think PetCo really cares if you shop with them or not. And I'm tired of their surly cashiers. There are two other pet stores in Wooster, plus Walmart and Meijer. Or I can order from Chewy. That's who will get my money.

I was able to book an appointment quickly next day. Pamela was our puppy's groomer and she did a great job. This was our puppy's first groom and Pamela was kind and patient!

I purchased a creature habitat kit from this store. After taking it home and opening every package it contained, I found a crack in the glass behind a sticker. Even after I opened the whole package, Krissi kept a new creature habitat in instock until I could return the next day. Excellent service from a larger chain. Thanks Krissi

Petco is the best pet store by far. You can't go wrong with this pet store.

knowledgable. very helpful staff. nice clean place. alot of varitey

Great customer service, well stocked and clean