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Reviews, get directions and information for Pets West

Pets West

About

Pets West is a full-line pet & pet supply store in Victoria!

Description

Pets West in Victoria BC is a full-line pet store, offering a wide range of pet supplies and food for dogs, cats, birds, fish, small animals, reptiles, and wild birds. We also carry live fish, birds, small animals, and provide a cat adoption service.

At Pets West we are proud to be Victoria's favorite local pet shop, with experienced and enthusiastic staff who take an active role in the local pet community and look forward to helping you with all your pet care needs and questions. Many of our people have been a part of the Pets West team for 10, 15 and even over 20 years - you might recognize some of them from our commercials!

We are involved with the local pet community in many aspects, including working with local shelters to help them find forever homes for abandoned pets. When you look in our front window you will often see cats or kittens that have come from the SPCA, Catnap cat adoption, Dee's Orphan Fund, Cat's Cradle, the CRD Pound, and other rescue groups awaiting their new families. We also provide adoption services for a range of other pets including rabbits, guinea pigs, rabbits, hamsters, rats, birds, chinchillas, hedgehogs, and anyone else that we can accommodate to help find a home. Pets for adoption come only from established and qualified local pet rescues. We also offer donations wherever possible and provide ongoing fund-raising efforts to assist these vital volunteer organizations in their difficult work. Many of these rescues can be found on our "Resources" page.

In addition, you will often find us represented at the local pet shows and events; helping our local schools and non-profit groups and teams; providing pet related information for local media; and working behind the scenes in many other areas to help make the Victoria community a great place to live with pets.

We have been honored to be a part of your community for over 22 years providing the expertise, knowledge, and service to give you, the customer, the best experience possible.

Address: 777 Royal Oak Dr # 220, Victoria (Colombie-Britannique) V8X 4V1
Phone: 250-744-1779
Email: ac.tsewstep@step
Parking: Lot
State: BC
City: Victoria
Street Number: 777 Royal Oak Dr # 220
Zip Code: V8X 4V1
categories: pet supplies, pet service, pet store


Opening Hours

Monday: 09:30 - 19:00
Tuesday: 09:30 - 19:00
Wednesday: 09:30 - 19:00
Thursday: 09:30 - 19:00
Friday: 09:30 - 19:00
Saturday: 09:30 - 18:00
Sunday: 09:30 - 18:00

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Reviews
I have been going to Pets West frequently since I got my adorable kitten 5 months ago. I find the products they carry to be of good quality and the pricing is generally quite affordable. The staff are friendly, caring, helpful, and really know what they are doing! If you are in the neighbourhood and have a pet, or need a Christmas gift, Pets West is worth a look!
I have been a long time customer at Petswest. It was a family feel when you walked in and greeted. I was in the other day and met the new owner. He was trying to sell me his product instead of the one I always get.Not impressed with his customer service skills. I then noticed that many of my favorite staff were gone. It seems the store was bought out by a company out east. They are eliminating alot of their products including dog beds? I understood many staff have quit due to this new company taking over and that family feeling is now gone. I will not be returning to this store.
Lovely staff and lots of treats and beautiful collars and leashes and toys on the shelves. I used to buy my dog food Royal Canin and Science Diet here. But then they changed owners and now they don’t carry ANY of the WSAVA Guideline compliant pet foods. Just boutique diets. So I have had to go elsewhere. I am very disappointed.
Pets west is a great place to source raw products for your pets. The staff are knowledgeable and friendly and as a bonus they adopt out rescued cats and kittens ask for a card. Do not expect to buy cheap grocery store brand food here. Raw is the way to go :
We adopted our beautiful cat here. She was the start to our growing family. We're so glad Pets West introduced us to our special lil girl.
Honestly my favourite pet store. I travel from Langford to go here. Amazing and knowledgeable staff, and a really great selection of quality products. Heather was especially helpful for us in figuring out a diet for our picky puppy - she wasn't biased to any particular style of feeding, just educated us and helped us find the best choice for our pup.
Pets West! Stellar. We've been going for 20+ yrs. Especially my Mom, Wendy with her beautiful family of rescue dogs over the years. They know where the cookies are. We know where the fabulous, friendly service & quality selections are.
The cashier was super friendly. She showed me all the sloth dog toys our toddler loves sloths haha we dont have any pets, but my daughter loves pet stores I ended up buying a small lambchop squeak toy which is soft and fits in my purse great for anxiety and a grounding technique. My toddler enjoyed the dog beds, and checking out the doggie carseat and the dog display. I gotta say, the pink donut sleeper for dogs is adorbs. Would definitely go back. Not just for self, but for if we get a future pet.
Finally found a leash for our new growing puppy! A retractable, ribbon style and not the cord style which is everywhere. I was very impressed with the selection of items there. I was waiting in line for the person next to finish up at the till when a staff member popped out of nowhere and I was told that I can check out at the next till. Great staff there and very helpful.
Exceptionally experienced staff who love to assist! I went in one day a few years back, but the service is still excellent today when sadly, our cat was in the final stages of cancer and had stopped eating. Upon entering Pets West, two clerks asked me if I needed assistance. I started to tell them my story, then my emotions kicked in. Realizing the urgency, they immediately began to help me in choosing something that he could eat. They even got another staffer to help... the service I got was amazing! You just don’t get service like that ANYWHERE! It was so appreciated.
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