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Reviews, get directions and information for Planet Fitness

Planet Fitness

Description

Planet Fitness is known for a lot of things. We’ve got tons of equipment, clean and spacious locker rooms, and the friendliest staff around. We’re also the home of the Judgement Free Zone®, which is a somewhat fancy way of saying we’re a laid-back environment, where you don’t need to worry about that hardcore attitude you might find other places.
Even better, we’ve also got a pretty great online community where real members share real stories of Triumph. Check it out at planetoftriumphs.com
Just want to know more about this club?
Our location includes:
- Free unlimited fitness training
- Friendly Staff
- Cardio and strength machines
- And a whole lot more
Visit planetfitness.com for all the details.



"We're Planet Fitness - The Judgement Free Zone, and we know that it's never been more important to stay active and maintain good health. So, we're making our clean clubs even cleaner with touchless check-in and cleaning stations stocked with disinfectant spray so you can be Cleansiderate΀. Plus, with the crowd meter on the PF app, you can always workout at a time that's most comfortable for YOU.When in the clubs, our team members are masked up and we're practicing Social Fitnessing΀, so everyone can gym confidently. Join today, and let us help you stay motivated and movin'!"
Address: 656 Long Hill Rd, Groton 06340
Phone: (860) 449-0011
Email: moc.ssentiftenalp@laicos
State: CT
City: Groton
Street Number: 656 Long Hill Rd
Zip Code: 06340
categories: health spa, fitness trainer, gym/physical fitness center


Opening Hours

Monday: 00:00 - 23:59
Tuesday: 00:00 - 23:59
Wednesday: 00:00 - 23:59
Thursday: 00:00 - 23:59
Friday: 00:00 - 21:00
Saturday: 07:00 - 19:00
Sunday: 07:00 - 19:00

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Reviews
Staff makes a great effort in customer service. For $10 a month how can anyone complain? The equipment and the facility is kept up pretty well. My only complaint is, please lower the music volume in the locker room, or remove altogether , and shower heads like all work out places are so so...I worked in a health club and purchased on my own a great shower head, installed it myself, the tips came flying in,,,give the public what they want, it only cost me $20 to get over $200 from grateful customer tips...
Facilities are very clean, the staff is very approachable and helpful, and the clientele is very friendly. The only reasons I give 4 stars instead of 5 are: 1 while this Planet Fitness is open 24 hrs Monday through Thursday, it closes at 9 on Friday and at 7 on Saturday and Sundays - wish the weekends were until 9 and 2 the gym and the locker rooms could be bigger. This gym is packed and could use the extra space. For $10.00/month, you really can't beat this Planet Fitness and I would 100% recommend it.
The worst experience with ‘customer service’ I’ve ever experienced. It deserves zero stars but that wasn’t an option Good luck ever canceling your membership because they’ll make it as hard as possible and then tell you you’re wrong. We are a military family and moved from the area over a year ago when I tried to cancel my membership in person. We moved, I noticed I was still being billed so I called. I was then told I had to email and was given an email address I wrote down and sent the email with my name and birthdate stating I need to Cancel. Now we have still been getting charged but now on my husbands credit card, how? My husband called and emailed and we have now both spoken to Michelle. Michelle has not only told me sorry we can’t do anything about it even though I forwarded my original cancelation email to her today she says ‘oh the email is wrong’ even though that is the one I was given. Not only that but she decided to cancel my membership as of today and send me a bill for $24.55. This location of planet fitness and Michelle have got to be the worst I’ve been treated by ‘customer service’ members. I would never recommend going to this location and encourage you to look up so many other who have been given the runaround on canceling and still being charged. This seems like a very shady operation to get more money out of customers by telling us, the customers, that we are wrong.
This is the Best Gym in my Opinion. Everyone is super nice. Every staff member from my experience are very informative and have great customer service. Its CLEAN, some other planet fitnesses that have been to have been super dirty but not this one. The community is also nice. Everyone holds the door for you on the way out. And if you’re afraid to lift or work out. Don’t be, ive had a very positive experience comming here.
I worked out with a friend with a day pass. I left something there and a few days later I went to pick it up from lost and found. I drove over 45 min to pick it up and just needed to use the bathroom. The rude manager at the front desk wouldn’t even let me because it’s “not a public restroom”. That was the last time i’m going to planet fitness and it ruined any chances of me wanting to get a membership in the future if you can’t even let a guest use the bathroom.
Michelle,Kevin,Lauren, kareem,kobe,James and Mark all do amazing jobs and keep that gym running in tip top shape. They deserve more then what the company does for them.
Staff is very helpful and knowledgeable. Manager is very detailed when it comes to explaining how to use equipment properly. I would definitely recommend this place to family and friends.
My first visit here. It's very clean. Plenty of choices for machines and equipment. I'm disappointed that they don't have a fitness trainer on staff at the moment. Like many businesses, they're having staffing issues. They are looking to hire. I felt a little lost trying to figure out what to do but I'm sure it'll be easier as I learn more about the equipment. I could have asked a staff member but chose not to. There was plenty of parking.
Clean facility, friendly staff, tons of equipment available. Great place to work out, planning to visit several times a week for the foreseeable future. They also have an app that can tell you how busy it is to make it easier to plan.
Very clean and staff was awesome to deal with equipment was easy to get to to use with no wait.
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