Pottery Barn Kids Riverside Square

Recently went there to shop for cribs, Tina was amazing. Giving 4 stars as the other sales associate working was rude and couldn’t even be bothered to be polite or ask if I needed help or out of common decency state someone would be right with us. If you’re so miserable working with people, you shouldn’t be working in sales! Anyway back to Tina- we will be going back and placing an order with her. She was amazing, helpful, and passionate about the store and products. She was a genuine pleasure to meet and spend time with to discuss our needs. Thank you Tina!

We were looking at storage for kids stuff toys, books, blocks, cars, etc. They have a nice variety that you can build your own space. By accident found a recliner that was really nice and affordable.

Terrible!! Recently made a trip with my family and ended up having items stolen from me within the store. After our purchase we realized a small box we had placed down had been rummaged, the products were gone. We asked the staff if it would be possible for them to review the cameras, we were told "the cameras don't work" I doubted this however it would explain why a staff member stalked us and didn't leave our side while we were trying to enjoy our shopping experience. I'll look for another location that have friendly happy staff, something is seriously wrong at this location.

This is the worst customer service experience I’ve ever had. For a place that claims to be for families and children they have total disregard for expecting parents. I received a gift that was a duplicate of something I had already received and when I went to return it they told me that I could not. Even though they have issued a gift receipt for it. I told him I was prepared to buy a $400 crib mattress which was four times the cost of the item I was returning. And they did not care. So they preferred to leave me with an item that I could not use because it was a duplicate rather than make an additional $300 from me. As a result I will now go and buy the crib mattress I was going to buy from them, from Amazon. What’s worse is there was a meanness in how they treated me, a focus on telling me about their corporate policies. As a result they lost a customer for life and I will now go buy the crib mattress elsewhere, and as I new parent I will go out of my way never to buy anything from them. What a terrible company with a terrible corporate culture that trickles down to how their employees treat customers with a total lack of common sense.

Grumpy sales associates. Couldn’t enjoy the products we wanted to compare in person vs online.

We went in on Friday afternoon and asked if there were any Carolina play tables available, employee didn’t know at all. Said that we should come back on Monday when their stock person is in. That he is in from open until 5pm. He wasn’t there friday. Called as soon as they opened today, Monday, and he already left ??? How do they not have at least two people working stock ? Why are regular employees not allowed to AT LEAST check if they have tables or even the play mats for the tables. TAKE THE DRIVE TO THE SHORT HILLS LOCATION. You can hear the attitude even over the phone with the Hackensack location employees. Terrible CS.

Worst customer service. The employee was like "insulted" when I told her the company has a terrible return policy. I will be calling customer service. I can almost guarantee she was just too lazy to look up the barcode or speak to a manager. Don't waste your time going into this store.

Easy to get to but small so not a large inventory. When looking for Nuna car seats, they only had RX lite. No babyletto cribs on the floor either

Closed before the posted closing time. Bad business..

Don't come here if you're disabled with a service dog. They will tell you to pick your dog up, even if it's 100lbs, or leave.