Public Library Jackson Heights

My son has been really enjoying the story time in this library until this lady came over to tell me not to bring my son back anymore for 2-3 months, since she thinks he has not been paying attention. I admit he might have been distracted few times but he is a kid. It was really heartbreaking when she told me not to come, I couldn’t say anything.

The employee in children class need a better training. Don't expect toddlers to be quiet and sit on the same place. They are toddlers not adults. We are not raising robots here. Hopefully supervisor has training for such employees.

I love this library. It has great new books come in, a lovely selection of fiction, and the reserve pick up is always well organized. It’s one of my happy places in the neighborhood!

This is a very petite library in an urban area. One of the smallest in the QBL network. But great place to pick up books and order some printouts.

Small library with selection of books. Went to get my card today but their system is down and only if have ID with proof residence then I can download the app and checkout books that way. Was allowed back to see if book I needed was there but no, not there.

Nostalgic my grandmother worked there for years and we went every Saturday to read and have tea

This is a small library and by small i mean only in terms of the places you can sit and read or study. The facilities are really nice . The staff was very polite and courteous. I just started going there to study, but my first day i saw a fight break out between a guy and a woman. It was very annoying and irritating to see that people come here to talk as if this is a public park. I feel the staff can be strict in terms of telling people to be quiet and discreet. Will see how it goes.

3rd Review Came with my guy to this branch. He needed to get a replacement for his missing library card . Marita Boci was very, friendly and helpful , Due to her efficient assistance he received his new card right away . . We also got much needed assistance from Erica Bresler and Natella Yakubova.. They are all awesome ! I truly love this branch because of all of them. I recently lost my Queens Public Library card . I was really upset about that . i was worried that someone could use my card . I went into this branch in my neighborhood , and spoke to Laura Czerwinsk- Rivera . She was very friendly , supportive and helpful . Because of her , I was able to get a new card . She is a gem !!! 2nd Review : Came here again and brought my guy here to make sure he got a Queens library card. Thank goodness Laura Czerwinsk-Rivera was there. She got him one right away . We are so grateful for what she did . There also was another librarian who helped me check out a book . She was very patient . Unfortunately did not get her name. Next time , I will make sure to get it . Anyway, I am grateful to live near this wonderful library .

I was born and raised in this neighborhood. This has always been my local library. Unfortunately, my husband and I have had a bad experience with the terrible attitude of the two new librarians that work on the second floor in the children’s section. Both have been there since the pandemic, but are rude and act as if they dislike children. It’s very unfortunate because toddlers should feel welcomed along with their parents. I’m not sure of the blonde ladies name, but I’ve greeted her when entering the floor and she doesn’t respond. When my husband has gone he’s noticed her being nasty to other kids. I’ve even requested help in searching for certain book authors and they don’t bother getting up to show me where the book is located. Instead they’ll point from a far distance and seemed bothered. I stopped attending story time for toddlers due to their dislike towards the kids. Hopefully, more parents will come together to address this unacceptable behavior of these two librarians, and action is taken to improve the library.

Being born and raised in Jackson Heights, I've been to this library ever since I was a kid and now that I have my own children, I was excited to continue the tradition and show them a place I remember fondly. Unfortunately, things have changed and not all for the better. Second floor employees have militant attitudes and expect kids to be compliant robots. The most shocking thing I witnessed was on a Friday when they had toddler story time. An elderly woman arrived saying she came to see her great grandchildren and the woman with dark hair denied her entry because she didn't have a ticket. I over heard the elderly woman say she's 92 years old and came from a long way, and the employee said sorry story time can't be interrupted and you need a ticket for next time, and you can just watch from the outside glass. The elderly woman said, there won't be a next time, thank you. I had stepped out since my kids were crying and the blonde hair woman doing story time told us to "take a break". I knew my kids weren't feeling it and would not go back in, so I told the employee this woman could just take my place, and she said NO we cannot do that, they only give tickets out Mondays and there are no more tickets. I just couldn't believe my ears. The elderly woman took a seat outside and called whoever was inside in story time and the person came out and pleaded with the employee and then finally she was let inside. It was shocking to see how they treated this elderly woman. Show some compassion and just proper manners.