Quality Inn Kennedy Space Center

I highly recommend nobody rent a room from this place. Last night my mother was giving a dirty room with roaches, spiders, broken window, dirty carpet, poor housekeeping. I called customer service. They tried telling me they’re upgrading her rooms. Everything was new however it smelled like mold, my son woke up gasping for breath, the room was still dirty, soap was left in the bathroom from customer before. I was not satisfied with their service. My deposit was taken because I requested my money back. They tried telling me I had a DOG there thank goodness I always take pictures because of these reasons. I spoke with Mattie. I was bit from the bugs please please don’t stay here it’s not worth your money.

I've never been so grossed out as I was when pulling the covers back and seeing nasty sheets that obviously hadn't been washed! Tried another room and even though the AC was running, it was not working so the room was like a sauna and it smelled bad. It was late and we were exhausted, but I just couldn't stay in that hotel. We went across the street to the Holiday Inn, where the room smelled nice, had clean sheets and an AC that worked great. My husband is a choice hotel platinum member, so he tries to always book one of them, but we'll never stay at this Quality Inn.

Avoid it. Save your money and choose another hotel. This place is not well maintained and not well cleaned. There is mold in the bathtub, the air exhaust was completely covered with dust, the floor was grease, the furniture was torn out, and the microwave was rusty. Thank God no bedbugs and the sheets and towels were decent. However cover duvet was dirty and had some blood stains. The place needs a complete renovation. The breakfast was just okay with not many options. I am not going back.

The cleaning staff didn't have time to do a good job, as the place was clearly quickly spot cleaned and turned over. In my room I found a half empty water bottle on the floor, two pills laying on the counter, toothpaste splatter around the sink and on the mirror, a fake nail and other things on the floor saying it wasn't properly swept or mopped, and dustiness in the tray with the cups and ice. The bathtub looks... Like I'll use flip flops. Sheets and toilet appear clean.

The night shift employee was excellent, she is very friendly, she should be promoted to manager or promoted to leader. In the other hand the morning shift, one of the ladies there ignore my husband while he was just waiting there to check out. Instead of helping him she help the guest that just walk in. Sad she needs to learn customer service or learn from the night shift employee. Also a picture on the wall had mold. Other than that we had great stay.