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Red Robin Gourmet Burgers

  1. Gresham
  2. Oregon Food
  3. Damascus Shopping Mall

Reviews, get directions and information for Red Robin Gourmet Burgers

Red Robin Gourmet Burgers
"This is how memories happen. Craveable Gourmet Burgers served up with Bottomless Steak Fries® and endless smiles among family and friends. Your Red Robin meal lasts as long as you do. No glares, no stares - just Yummm® moments to fuel the soul."
Address: 789 NW Division St, Gresham 97030
Phone: (503) 665-3423
State: OR
City: Gresham
Street Number: 789 NW Division St
Zip Code: 97030
categories: food & beverage


Opening Hours

Monday: 11:00 - 22:00
Tuesday: 11:00 - 22:00
Wednesday: 11:00 - 22:00
Thursday: 11:00 - 22:00
Friday: 11:00 - 23:00
Saturday: 11:00 - 23:00
Sunday: 11:00 - 22:00

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Reviews
I went in and was seated quickly. I got to order quickly too! When I got my burger I took a bite and only tasted charcoal. I took off the bun and was looking at it. A kitchen employee must have seen me and came over to ask if everything was ok. I explained and he took it back to get me a new one. I had asked for some pink in the burger so should not have been that well done. He quickly brought out a new before the server even knew what happened. I understand things happen but it was taken care of before I could even complain. I consider that great service from that young man I wish I had got his name! The new burger was great!
I enjoyed the lighthearted atmosphere where all of the staff were amicable and eager to give exceptional service. Menu choices were many, orders 6was prompt and cooked efficiently. I enjoyed the experience. I ignored the prompt from phone that I was leaving iPad behind. I was having that great a time. Once I realized I did, I called and staff had already placed it in a safe place ready for pick up. I’m still tickled by their tee shirt, “bottomless”.
I'm going to go straight to the point. It took our main meals about 10-20 minutes. We had already finished are appetizer. When are food arrived my friends meal was fine but my boyfriend's was not. He ordered The Southern Charm. His patty was black on one side. He said that he could taste that it was burnt through the BBQ sauce. Mine was also a little burnt but was still eatable. He asked for it to be remade. You would think the remake would be better right? Well not with his. It was worse the second time. The burger was drenched in sauce. My boyfriend was able to rip the patty easily without trouble with his fingers. This told us that it was undercooked. He decided to look into the patty further and sure enough it was RAW. I was able to get a refund for his meal. As my boyfriend put it the cow was still moving. Serving raw food is unacceptable. Could have made someone sick. I've lost my interest here after this experience.
Sad. Server never came back to see if I wanted more broccoli, my wrap burger was made with so little lettuce there was not much to hold the burger. After i finished eating, i waited 30min then had to go look for someone to pay n leave. And that was my birthday reward. Was going to order a small pizza to go but order was never processed and then it was too late. Will go to other locations.
I ordered online for pick up. I got a guacamole bacon burger, which is my favorite. I also got my husband a regular bacon burger. The burgar was delicious, and the fries were great, I always order extra poppy seed honey mustard because it is the best. I also like that campfire sauce. The only thing I was disappointed about was the number of fries I got. It wasn't even filled up halfway!
You'll note from all my other reviews, I'm very honest. And most of my reviews are very positive. This particular Red Robin must be cursed, It's been through so much staff and management and still never gets it right. I blame corporate, they need to bring in trainers to stick around until it is perfect. Fully trained management that can fully train new people correctly. I took a long break since the last time, but my kids like to go here for the mac and cheese so I tried something new, a crispy chicken wrap... And it was great! Not worth $15, but it was great. My wife ordered one of their classic burgers, the Royal Red Robin asked for it medium and it came out charcoal. But the remake was perfect. We're just tired of asking them to remake the burger every single time we come in. Then they say can we get some table fries for you? And we reply yes please! So they bring out 9 fries in a single basket for the middle of the table. They had new people training new people. Now that new person that just got the dumbed down version of training is going to train somebody new, making them nearly worthless in the eyes of corporate and customer experience. We have not experienced this tragedy at other locations... Just this one for the last 16 years. Servers are always very polite and apologetic for the constant F ups of the kitchen. Maybe it's just the kitchen? Save yourself the heartache, and get a burger from Spinellas , or Carl's Jr, my two favorite local places to grab a burger.
We were here for lunch to celebrate our 51st Anniversary. We got seated right away and Olivia, our server, was wonderful. The food was delicious as usual, and Olivia even took off our beverages from our bill because it was our Anniversary! Thank you!!Food: 5/5
This restaurant has taken a definite downturn the last few years. The staff was friendly, however, the food wait time was extremely long. The lobby seems messy and unwelcoming. The bathrooms need maintenance and felt dirty. The dining area feels like it needs a deep clean and some basic maintenance as well. Honestly all this could probably be fix by having a better general manager.
Was told it was going to be a 20 minute wait which turned out to be a 30 minute wait while almost all tables sat in there dirty. Then when we were finally seated I asked for something on the menu and our server said "If you don't like what we serve here you can go to Panera Bread." Needless to say we left and will not be back. They might try sending their staff to some sort of extra training For customer service skills. I have never been spoken to like that a day in my life and I am 60 years old. Shame on you Red Robin.
This place is a joke. Tried to go to support a fundraiser. Left standing at the door for 20 min while staff was standing around and looks up noticing us several times. Plenty of tables. Once they sat us, no one offered us drinks or came and said anything at all. It wasn't just us that was being ignored, several tables were. After 30 min, we left. Almost an hour of time wasted on this place with 2 kiddos. Worst part about it, they were staffed and no reason for it.
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