U-Haul Neighborhood Dealer
7 miles
U-Haul is the choice for truck, trailer, cargo van rentals and U-Box containers; most...
Reviews
This place is terrible. We bought a storage locker here several years ago. Since then the price has tripled. When we called about our bill that didn’t match the rate in our letter they suspended our access and left us locked in. There’s never anyone available and the center has fallen in disrepair. There’s live? electrical wires hanging out of the side of the building and huge potholes. They park so many trucks and rvs you can barely get down the aisle. Lockers are left open and it’s not safe. Not worth using unless your stuff has no value then not worth the price to store useless stuff. Life storage on Gougar and haven is much cheaper and nicer.
The property manager Danielle is amazing! 5 stars for her! She works to make sure everything is the way it should be! 4 stars for the Nice self storage. Did raise the rate 1 time after 6 months I guess this is fairly common…. After taking my items out after about a year everything smells normal and nothing is missing. Good value for a 10x15 unit and climate controlled.
The manager at this property is always attentive and I get great service. The property is kept clean and I feel safe when I am at my unit.
Easy storage. Had no problems in the 9 months that we used their services. Customer support was easy to work with when I called about Cancelation policies.
Three star review when it could be five if they would take more care and concern for their inner drive and fix their light outage. But overall not a bad facility. Renting is extremely easy!
Excellent storage facility. Very secure and safe, customer service is outstanding. I highly recommend them.
Lot's of improvements here. The managers have been super helpful too. Clean space and good lighting at night. Would recommend!
Very clean facility with excellent customer service!!! Would recommend them over anyone else in the area.
Very clean property and friendly office staff. Good prices would highly recommend.
Wow! I can't express enough how appreciative I am of the new manager Pam. She has definitely proven to me that she is turning the reputation for Infinite Storage New Lenox around. She has bent over backwards to actively change how the New Lenox location is run and operated. Pam completely stands behind Infinite's belief that customer service is their job. Pam took on quite the challenge to turn around the reputation that the former manager of New Lenox left her with, but I am so thrilled that she did. I can now say with pride, that I couldn't be happier to be doing business with this company. Thank you Pam for your hard work and dedication, it does NOT go unnoticed! If I could rate this lower I absolutely would!!!!! STAY AS FAR AWAY FROM THIS COMPANY AS POSSIBLE!!!! This is by far the absolute worst company I have ever had to work with. Their customer service is despicable!!! They increase your rental rate once you've moved your stuff in, they have minimal office hours that are never posted, so it's a guessing game on when you can actually talk to someone face to face. I have automatic withdrawal for my storage fee, and my bank was in the process of sending me a new chipped card when Infinite-Storage processed the charge and it failed. Instead of calling me to inform me that my auto payment failed they waited until the $20 late charge was added to call me to inform me that the payment failed. When I told them what had happened they told me it was my own fault and there was nothing they could do about it. So I emailed Mike Sellers the district manager, as Larry from New Lenox, told me to do. It's been 3 days and I have heard nothing back from him, so to avoid another late fee I paid the full amount 24 hours ago. I went to the facility today to drop off my 30 day written notice to vacate the unit and grab some equipment needed for a job and my access into the facility was suspended, and when I called customer service the lady on the phone informed me that my bill was paid and that I should absolutely have access into the facility and gave me an emergency code to get in. When I got to my unit there was an additional lock on the door denying my access to my unit. Luckily I was still on the phone with customer service. In my rental agreement it states that the facility will suspend access after a 30 day default. 9 days late is far from a 30 day default. The lady on the phone told me she contacted and left messages for both Leonard and Mike. This was at about 12:30 this afternoon. As of right now I still have not heard back from any of them. STAY AWAY FROM THIS COMPANY!!!!!!!!!!!
