Called to see an availability on an item and they said they cannot check because only one person in the entire store can check the availability and they weren’t there. So they insisted that I just go to the store and check myself. If I wanted to do that to waste a trip I wouldn’t have called. The whole time she gave me lip and attitude and was SUPER disrespectful. But it’s okay, somebody in the perfume department who wasn’t a manager or anything was willing to go and check for me so I wouldn’t have to waste a trip. Nice to know the department that sold the item couldn’t get off their butts to go check but somebody in a completely different department could. And luckily I didn’t go to check myself because they were out anyways. No wonder nobody shops at Sears anymore.
To have your car serviced you stand in line waiting a long time. It's happened every time I've come by. They have very little help and if they get a phone call from customer it takes even longer. Poor customer care. Also don't go to get oil change any hour before they are closing because they may not take you in.
Customer Service in the Men's Department is TERRIBLE!!!!! When you ask for a item and you are told "I don't know if we have it. You can look for it". No, that's not my job as a customer. I had to go to another register to get decent service just to purchase a belt, in which the young lady that rang me up was quite pleasant. I will not buy nor visit this horrible place again.
Would have gave this store lower rating, but if not for people like Larry or Nat not sure if name is correct. My 2 most recent visit not the best since going to this store that is 5-8 minutes from my home. My grill I brought came with a used part. Some of the managers there don't respond to your calls and don't reward there best workers. This should be a lessons why some retail stores go out of business. Bad customer service. I'm currently waiting for corporate office to call me. Today is July 4, Thank Management team for trying to ruin my Holiday but I overcame with out you
Don't come to sears often anymore but this location was closing and having a great sale so i came in to check it out. The cashier, Ian, is such a sweet young man! Definitely made me smile, great kid.
There was one employee a cashier that continued to greet me during my stay. All managers neglected to acknowledge me. And at merchandise pick up, I arrived to pick up my iron. The employee asked for my card and signed for my purchase. Who does that?! An employee can not sign for my purchase!
Worst customer service. Don't even waste your time calling to ask them anything. Sears needs to go over customer service skills aND how to properly talk to customers. Employees need to understand that without customer they won't have a job. FYI I'm talking about the Auto Center employees. Look what happened to the auto center in Pembroke Pines...PERMANENTLY CLOSED. Just saying...
The worst place to buy mattress.The mattress is in terrible condition when they ship it to your house.The refund team really unprofessional and don't know how to process a refund. Its been 3 week's since my refund was processed and still did not receive it. They are so quick to take your money
So I went in the next day that my brakes started making noise so I can take advantage and get my brake pads changed with my oil at the same time. I checked my brakes right before I went in and knew I only needed the rear pads changed and nothing else. To my surprise when the technician came back with the estimate on my brakes he assured me that I needed front and rear pads plus my rotors changed at the price of a little over 500 dollards. I explained to him that it was imposible as I had just gotten them examined and I knew I needed rear pads only. He double checked and came with a 50 dollar rebate to the first offer. I asked him to show me a brakedown of the costs to see where all the money was going and thats when I realized how I was about to get robbed by Sears. I decided to leave and go to a small brake shop down the street and ended up spending 60 dollars for a pair of premium ceramic brake pads plus another 50 dollars for the labor. When I explained to the brake shop what had just happened with Sears he laughed and said that it was not the first time that he had heard of Sears and others like Pep boys inflating or adding to the costs to maximize profits and not caring about the consumers interest. I do not recomment going to this Sears location they are liars and not looking out for the consumers best interest and thats probably one of the reasons that they are going out of business.
Policy on exchanges are ridiculous. Entered your store for the first timeto exchange clothing for larger sizes, with possibility of purchasing more items. Needless to say, I left your store very unhappy with items I'm unable to use. In retail, repeat customers are essential to a company's longevity. I have no plans on returning to Sears.
