SEPHORA inside JCPenney

Walking to the Sephora kind a like a little gross make up pallets weren’t that clean it was really dirty the colors were intertwined and I wouldn’t feel safe even having a tester put on me to match me to my color but overall the staff was friendly they were helpful but I was just such a little chicken and couldn’t find nothing because it was kind of all ewwwwwwww

Great JC Penny's. Very clean and organized store. The clerk was so nice and helpful. I will go to this location again. Couldn't have been more pleased and found some great clothes.

So I called this location to get some information about a product, as soon as I started speaking the representative hung up on me. I know she had absolutely no problems hearing me she was just very rude, I don’t recommend going to this location I recommend going over to Otay ranch Sephora, they’re very respectful and very helpful even over the phone. With the way things are today people need to have a little more compassion towards others and not be so nasty to others.

I got up early because I know they are always short staffed and I’m always struggling to find someone to help. I got there a few minutes after opening and sure enough it was not busy yet. One of the staff started helping me and as soon as another customer came and asked for help, she began helping her and I was left there hanging needing a lot more help and totally lost. What bothered me even more was that it seemed as though she took a lot more time and care with that customer. I wasn’t going to take more than 15-20 minutes. I just needed a color match , a primer, and something to contour with. I needed advice and help and got there early to ensure I would be helped and just got pushed to the side. I ended up getting products that were not of my liking. The cashier advised me if I didn’t like the products I could return them. Sure enough I ended returning 2 of the 3 items I bought. The same cashier that told me it would be ok to return if I didn’t like the products seemed to get upset at me because I returned them and seemed to want to make me feel guilty that I did ! It was a bit awkward. They just werent the right products. I wish I would have just gotten better assistance. I would rather drive far to the other Sephora in town than go here when it’s literally 2 blocks from where I live. Just left a really bad feeling.

This store is worthless, product selection is very limited and they do not accept returns from other Sephora stores. My last time visiting this place…total waste of time.

I called this morning to set up an appointment for a makeover, the person that answered the phone said that I would have to call later because her manager had not made a schedule yet, so she couldn't set up an appointment at that time. I called back hours later and the same person answered the phone she still didn't know what the schedule would be, once she called her manager she said that the time I requested they didn't have anyone available to do it, I asked what would time slots they had available and she still had no idea. Very displeased with the service. She didn't even offer to help set up an appointment at another location.

This place needs to fire everyone and start new because every single visit no matter who is working it's the same thing. Rude and unprofessional employees. Every experience I have had there is just awful which is unfortunate because either I deal with it or drive it a further location because it's clear whoever runs this location doesnt care. The visit before this last one I went in for an eyebrow pencil. Grab it stand in line and wait forever no greeting no I'll be right with you. Eventually the girl helps me and while I'm paying is putting returns into a basket. She gives me my receipt and goes back to what she was doing. I never got my pencil. I start looking around thinking maybe I misplaced it and nothing. They see me looking and no one offers assistance. Eventually I say I never got the pencil to another worker. The one who checked me out says "I gave it to her" I say "nope you didn't I dont have it" she looks around then in her return basket and sure enough the exact pencil and color I bought is on top. They dont give it to me they call security and make me stand there for 10 mins while they review their camera and eventually realize she never gave it to me. Pathetic! Today I go and grab $200 worth of product and go to pay..there is a woman behind me just cleaning up. She sees me says nothing, I look around ..wait..wait and then say "excuse me is someone on the register" her response is " I just got here I'll be right with you" I was so annoyed by her response.. like wth does that matter!?! I told her " you can acknowledge me and say something , and I dont know when u come in what does that even matter " just the worst people and obviously not very bright who work there. This is pathetic jc penny and sephora

If you come into this Sephora and need a match ask for Roxy!! She is so nice and matching my skin perfectly is a bonus. Will definitely look for her next time I stop by!

Sephora employee actually raised her voice at me in front of a bunch of people to reprimand me because I opened the top of a box to peek inside to double check it was the correct shade. Even my family waiting outside the store heard her! So incredibly rude!! Never going back to this Sephora again!!

I came in today to this location and one other time and omg! The service is as horrible as the first time. They have the worse customer service ever the employees are snobs with no cause lol they're rude they try and sell you whatever!. Things that are not even relevant to what you are looking for. I will seriously never go in there again. If you are looking for a sephora in chula vista the one. To go to is at plaza bonita mall and otay ranch town center if it's still there. I have never had a bad experience at either they have always given me the best customer service. This sephora was just convenient to walk in to I was walking by after having lunch with my sister but never again ugh