Reviews
I called into the Sheriff's office and got a call back within just a few minutes from one of their Deputies. I was shocked at his knowledge, thoughtfulness and more so the empathy and kindness he displayed. When experiencing any issues during a crisis of fluctuating/odd laws in California, and it seems one curveball after another, it's been even more trying for people when calling to find some help at a variety of organizations and being thrown off to the internet, dead phone lines, incompetent people, and some who are just rude and unhelpful. Especially with lots of changes in Sonoma County. Many times I find when you finally get to a live human being who might be able to help, there's a "shortness" most people display - not wanting to give more than 10 seconds of their time. I just wanted to say THANK YOU to Deputy Ryan Foiles, as he is a shining example today of someone who shows care, intelligence, professionalism, sincerity and who comes from his heart and wants to truly help. He answered every question I had, and he did so by listening and advising me with specific strategies that could help. He was so patient and present with listening to me... I am so grateful. Also, the girl at the front desk was personable and helpful. I feel better being educated on why what is happening is happening rather than being in the dark. The clarity Deputy Foiles gave me was so helpful. He was so articulate and informative! I got a valuable lesson from him in just 20 minutes that summed up what I've been searching for online and dead-ends for the past 7 months! I can imagine how stressful it is for the sheriff's department right now with so many angry unreasonable people, and I just want to let you know how much I appreciate your deputy and the feeling of being taken care of and given concrete information to go with it. Thank you, thank you!
Bring justice to Georgia Leah's case. You guys are awful for what you've done. All of you should be ashamed of yourselves. The misinformation, the miscommunication, all of you are awful for this.
UPDATE: 5 Star Review 16Dec2017 I recently placed a couple calls to request if a deputy might be dispatched to our area. The first call was due to a group of teens that were Actively involved in illegal drug use behind my backyard fence while my children were IN the backyard. The dispatcher was AMAZING and the deputy that came by arrived in 4 minutes Outstanding! The second call was for an noise complaint issue with an inebriated neighbor. The Deputy arrived a little bit longer than 10 minutes. The neighbor was compliant and no more issues for the rest of the night. The deputy even gave me a follow-up call on my mobile make sure you're Not blocking "Private Numbers" and was very kind and articulate; he encouraged me to feel free to call again should any more issues arise with this neighbor. Thank you Sheriff's Office - You're doing Great! ***ONE STAR Review*** A little more courtesy would go a long way with your male dispatcher at approx. 2120 hours on Thursday, 13April2017. You're all public servants. You have tough jobs. I get that. But if you let the crumby calls and frustrating individuals burn through you and strip you from the reason as to why you became a public servant, then it's a good time to re-evaluate as to why you have this job. It really makes it tough for people who are good citizens and depend on you when it comes to a matter that might be trivial to you [Mr. Dispatcher]and we try to call expecting someone that cares and CAN be trusted to serve. I try to be clear, concise, accurate, and enunciate well at all times, especially when on the phone. No citizen should be spoken to as if we are hot coals under your seat... i.e. the heat goes away when the caller hangs up. You're not being paid to get a quota of calls. You're here to serve. When you ask us for OUR address, it doesn't help when I have to be the one to give you the address of the citizen that is being troublesome neighbor down the road, as an example. I'll give my address, name and number so you have my data, but by all means, ask for the data you NEED to accomplish the goals that serve to provide help for your fellow citizens. I can tell you didn't follow your SOP Standard Operating Procedure, since, I had to help out... There is a female dispatcher who answered on a Friday/Saturday and was BEYOND PHENOMENAL, who gave an ordered, guided, and EFFICIENT "data-gathering" Dynamic during my last call. Whoever she is, she needs to be the example to EVERYONE in your office, especially that you sir, should follow. This one star is for your direct line leader, Mr. Dispatcher. I get that you guys are busy. But please stop letting the mundane, day-to-day monotony became that which kills the reputation you Should have: Humble Servants with the desire to give what is not deserved grace for the good of those who can never repay you citizens. One thing that Mr. Dispatcher did do right; when I asked him to "educate me" my words on how a citizen's arrest works relevant to our situation he gave a decent overview on what that entails, what the process looks like after a question or two on my part encouraging him to expound on the subject matter... Of course, it was done "taking-orders-at-McDonald's-during-rush-hour" style and I guess that citizens asking him questions is just, sigh, wasteful. I bothered his quiet evening. But, I learned something new. Thank you. If anyone from the County would care to talk or discuss matters further or desires tips or pointers on how to present themselves professionally, I would be happy to help. OR, take note of the female dispatcher that I sincerely hope with all my heart is known for being efficient, kind and professional and Replicate her. Please. The image you give will be of much value if your "telephonic face" is one that is truly for the good of the public. Step it up. For all you deputies out there. Thank you for everything you do. For putting your life on the line for me, and for others you do not know - for people who could never thank you enough. Thank you.
Can't even park outside on the street and use their Public WIFI they get all butt-hurt. I was doing homework and they sent a rent-a-cop to tell me to leave! You can park any place for 72 hours, city laws! I guess they don't like education and obeying city laws because they are county.
I was traveling eastbound on river road from 101 when a driver came up behind me in the other lane at a very high rate of speed passing cars. when she passed me there was an oncoming driver who avoided a head on collision by a matter of feet. I followed the vehicle as I called 911. I was connected to CHP dispatcher and gave her all the info and she said there were officers in the area. I continued to follow the driver on backstreets until she pulled into the sheriff's substation in Guerneville. The sherriffs weren't aware of my 911 call. Another driver pulled up and had notice her driving erratically and followed her also. The deputies interviewed all 3 of us and determined it was a misunderstanding and let her go! What?? I had a picture of her car and video of her passing over double yellow lines. They weren't interested in it.
The deputies that I’ve spoken with have all been amazing and very kind.. the dispatchers are moody and snippy and treat me like a nuisance.
I cannot begin to describe the level of unprofessional actions and aggression both physical,and psychological, I have suffered due to this. The lack of integrity is disgusting. There are those working there who should be reprimanded for the mockery they make of public servants. There is a number of reasons this county is flawed and the source of those flaws stem from the incompetence found within the Sheriff's dept., especially the females both employed at the jail and dispatch. There is such a high level of arrogance combined with a lack of common sense or intelligence that causes shame to the profession.
Its so funny you should see how these guys stalk, harass, intimidate and try to discredit me after they've violated my rights so many times. Now all of a sudden im the bad guy lol. That includes S.R.P.D and Rohnert Park police as well id appreciate it if you would stop. That includes the helicopter harassment also. Thank you..
Awesome leadership, Sheriff Rob, and selfless professionalism from all your deputies in the Oct. 2017 Wine Country Fires. Thank you, thank you, thank you from the bottom of our hearts. Please run for office.
People were awesome and polite. Just had to listen to simple instructions and all went well.
