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Reviews, get directions and information for Sophia's Pizza Restaurant

Sophia's Pizza Restaurant
Address: 200 New Hartford Rd, Winsted 06098
Phone: (860) 379-8589
State: CT
City: Winsted
Street Number: 200 New Hartford Rd
Zip Code: 06098
categories: italian restaurant, pizza place


Opening Hours

Monday: 11:00 - 22:00
Tuesday: 11:00 - 22:00
Wednesday: 11:00 - 22:00
Thursday: 11:00 - 22:00
Friday: 11:00 - 22:00
Saturday: 11:00 - 22:00
Sunday: 12:00 - 21:00

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Reviews
Come on guys... fish and chips- 17$??? It was frozen and processed fish!... yall kill all the time pizza/salad/wraps! My mom is visiting, and of course, we order you guys for takeout, but this time was super disappointing for her!Food: 2/5
The grinders that were so good in my review posted five weeks earlier in mid-September, were surprisingly bad this mid-October. The Food Network's Alton Brown, always said something like 'all chefs have bad days.' This must have been such an occasion. Burned bread and oddly sliced into one quarter/three quarter pieces, we all agreed these were not like the ones we had before. An off night. # Sophia's grinders last night as takeout were delicious. One hot ham with provolone, lettuce and tomato; one Philly cheese steak with mushrooms, peppers, onion and mozzarella; one veal parmesan. It's iffy trying a veal parm grinder where you haven't had one before but theirs tasted really good. The Philly cheese steak was also very flavorful and made just the way it should be component wise with everything melding together. The compelling scent of the hot ham coming from the bag overpowered the others and proved to be really well made. We'd reorder any of these again. The gal on the phone said her favorites were their meatball and turkey for those looking for another choice. # A quick Plan B brought us here today after a nearby place was closed for vacation. The food and service were both good and the casual atmosphere was what we were in the mood for this Sunday. The buffalo wings had crispy skins, moist meat and a soft burn to their sauce. My Chicken Florentine with the choice of a vegetable side over pasta was very satisfying. The shrimp basket with fries was fair and for what it was should not have cost more than my entrée. We bought a meat lovers pizza to bring home. We shared a slice before leaving and liked it. A generous amount of four meats - hamburger, pepperoni, sausage and bacon and cheese. Average Greek style crust. Nice waitress working hard as the only staff, still took the time to find out where a couple of wines were from when we were ordering. Surprising to see how many negative reviews are posted for this restaurant, though the majority seems to be delivery issues. Hire a new driver or no longer offer delivery service. Another is wait time on popular nights though these comments vary from quick to long service. Patrons shouldn't have to wait too long for drinks, food or checks. Short of help those nights, perhaps, or poor staff. On preparation issues, the food should be replaced if it's not as ordered to the point it's being sent back. Thinking about this, I should add maybe 12/14 years ago I brought home three takeout meals from here - two meatball dinners which were not successful, but that was quite awhile ago. It may be why it took so long for me to frequent this eatery again, but today's experience was a pleasant one and it's worth visiting. Four desserts are available all cakes, panini, wraps, grinders, hamburgers, salads and baked pasta dishes. Beer and wine. Menus are online.
I have had a HORRIBLE experience. I call at 8:30 to get my food that was promised to me and they said were closed. They will not remake my promised food nor give me a refund. Suzy is the most DISRESPECTFUL lady I have ever encountered in the food industry. I have no idea why this owner doesn’t take pride in their business. Michelle is the nicest worker there and has been VERY helpful. My problem is still yet to be solved and I have yet to get my money or food back it’s been 4 days.. very disappointed in this place I like the food but it has been a horrendous experience and I just want everyone to be aware of what will happen if their food gets made incorrectly even tho you told them what to do. I rate this experience overall a 0.6 /10. No exaggeration
Will no longer be ordering from once amazing place. Ordered over the phone and picked up and our grinders were completely wrong. Chalked that one up to the girl answering the phone not understanding us. Problem was semi solved, realized upon getting home did not receive the tiramisu. Cut the staff a break and didn't call about it. Today I ordered on Doordash and was so disappointed I called and spoke to the manager here about my order. Girl who answered the phone was very nice. Confirmed you can see where I asked for no lettuce, among other very very simple very polite requests. Apparently all I get for my food being wrong yet again, is a sorry we are really busy it is the way it is. No lettuce isn't that hard. Hot or cold isn't that hard. I understand not adding more toppings that you cannot charge for but olives and pickles Sophia's? It's a rough economy, but rough enough that I pay for a whole sandwich and you can't include olives and pickles? Or substitute the cheese? When you do if I call for pickup? Maybe take yourselves off Doordash because this much extra in their fees on top of not receiving the simple subs on orders.....not very conveinient for the customer. Value every customer. Maybe you need to remember your quality before the quantity disappears.
Normally good food, however we received the wrong order today. Things happen, it was a similar sized order, no big deal normally. We called immediately and they said they would try to catch the driver before he got too far. We called again almost 3 hours later and nothing was resolved. The correct order never arrived and no refund was offered. Very disappointing, especially for my vegetarian family member who received chicken wings instead of a Greek salad. *Edit, I did receive a refund later*
Tried this places for the first time and they toasted grinder that was not ordered toasted, which made it horrible, who the hell toasts a grinder with lettuce and mayonnaise on it?????. No salad dressing with antipasta salad, guess you have to give very specific instructions with ordering from places nowadays, I'll stick with subway thanks.
Got spaghetti and it tasted like dog food and threw it all we had to throw everything out. I wouldn’t recommend this restaurant to anybody. It was so so bad. we had to pay everything red salad side sauce without ridiculous place no way would I ever ever eat there again?
Great Food! We love the Chicken Gargonzola, Fettuccine Alfredo, Sausage Grinder, Egg Plant Grindet, Chicken Ceasar Wrap, The Combo Plate, and the Salads are always fresh!Food: 5/5
I HATE writing bad reviews, especially on small businesses, but this one’s needed. My boyfriend got a cheese burger and the cheese was MOLDY. Not even a little mold, a whole side was moldy. The rest of our food was okay and they did offer free desert because of the mold but it definitely made us hesitant to eat the rest of our food. It’s also veryyy expensive for a pizza place.
Pizza was delicious staff was very friendlyFood: 5/5
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