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Sprint Store

  1. Saugus
  2. Saugus Store

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Sprint Store
"The leader in 5G – Now America’s largest 5G network also provides the fastest and most reliable 5G Coverage. Check out the latest from Samsung with our best Galaxy S23 deals and Samsung phone buying guide. We also have great Apple iPhone 14 deals, and OnePlus promotions as well. Shop this T-Mobile Store in Saugus, MA to find your next 5G Phone and other devices."
Address: Saugus (Massachusetts) 01906
State: MA
City: Saugus
Zip Code: 01906
categories: mobile phone shop



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Reviews
I broke my GS10 and wasn't sure about what my options were in order to proceed to either fix it or upgrade. All and all, my visit to this store and I am 100% satisfied with the staff ~ they were extremely helpful, patient, informative and personable ~ i felt comfortable with deciding to upgrade. Thank you guys!!!!
I needed help with switching my personal account to a business account and the store flat out didn’t want to help me. After 45 mins of explaining to just about every sales associate there they told me it wasn’t possible to do it in store. They said it could only be done over the phone which was a lie…. it could only be done in store. After speaking to customer service and finding that out I went to another t mobile and they were more than happy to help me! The team members at the Saugus t mobile seriously need to be retrained!
They’re too lazy to work, I literally went to ask what kind of plans they have for new costumers and two girls look each other like who’s taking the costumer with an attitude? What kind of service is this ?
My 81 y.o. Dad and I went to get help rebooting his IPhone. Justin was amazing! Welcoming, patient, reassuring, and he knew exactly what he was doing. I thought we would be pressured for a sale, but that did not happen. Thank you Justin! You made my Dad very happy!!!!
Store Manager Calvin provided excellent service, solved an ongoing problem I had with my phone - he got it up and running after the online techs were repeatedly unable to do so. 20/20 hindsight - I should have gone to see Calvin first; I would have avoided quite a few hours of misery. And he followed up with a call later in the day to make sure everything was resolved. He saved T-Mobile a customer who was ready to jump ship to another carrier.
Sprint I have had since 1997 & T - Mobile merged with Sprint. To long to explain . The place to go if you live in the north shore of Boston on Route one north right in saugus . Is one the best places to go & if you need help & also they can give a good plan also if you are new to Android's & eye phones. This the place to go. Q
Technician kid was phenomenal, he helped out so much and so quick, very kind and attentive , very formal and professional. Give him a raise ! Or even make him manager dude , he was great
They told me my phone had water damage when I brought it in with a crack screen just by looking at the charger port. They told me that's also why my phone doesnt charge. Problem is my phone charges perfectly. They wouldn't help me and I pay insurance monthly. Got it checked out today at another store and was told I had no water damage at all and they don't know how they could just look at it and tell me that without testing it so yeah. Very disappointed knowing they just didn't want to help because I dont know why. They where so dismissive that I could only guess what the problem was but its a slight possibility I wasn't tan enough... <-- sarcasm
Went in to pre-order new phone. They said it was trade in for A20 when I'm trading in S10. They said we have to go in once the phone arrives we have to return it and order a new one, and wait for another one to come in. Tried to make us pay $600 dollars when the deal said trade in for free. Horrible Service. Messed up trade in order with the phone in his hand.
New staff ever since this T-mobile sprint merging together thing , went into the store in November 8th to do a preorder with staff Ashley she cracked my screen protector went into the store on the 21st of November a second time to finally get my iPhone 12 max pro Calvin told me it was a problem on their end and couldn’t give me my phone etc so walked away with no new phone told me it will only take a couple of days Waited for weeks called to check up 2 in that time Period nothing dec. 22nd I just cancelled everything.
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