SunTrust Bank

This entire bank is terrible. They run you around, charge ridiculous overdraft fees and do not listen to what you are actually saying. It took them 45 minutes to figure out how to use their printers.

SunTrust will do nothing regarding any kind of fraud on a business or personal account. If fraud is committed on your account you will not get your money back. Needless to say I will be moving my business accounts to another bank

Maria is the Branch Manager in Titusville and she is simply the best Bank Manager I have ever had the pleasure to deal with for the last 15-20 years now, she is sweet and a delight very helpful and simply a very nice person, if you don't like her, you need to take a look at yourself for issues. I have banked here for 15 years and the cocoa branch for 45 years, Got my first car loan with them in cocoa I'm 62 now, Been in Cocoa,PSJ,Merritt Island Area 50 years now and SunTrust bank has treated me very well all those years, I have never had a problem with the local branch's. I travel to other country's and now and then I will get hit with a card scanner in an airport, twice going to the outback in Australia it happened, SunTrust bank was awesome when that happened ,I talked to them by email, they got it all taken care of and I had a new card in a week and thats excellent as I was out in the Bush and its hard to get anything there. Locally they have always given me superior service, Tellers are always polite and very helpfull,A time or two I opened other bank accts to have a extra emergency card at Bank of America and other banks that treated me awful I ended up closing them ,No need to have them as SunTrust has always taken good care of me locally and around the world, But at there suggestion I got a Wallet that blocks the scanners very inexpensive and since them have traveled to china twice and the Philippines and around the USA with out any problems at all,Just a Top notch bank with no problems, The only fees i encounter is using out of network ATMs thats my choice and once in a while ill forget to get my deposit in time in the bank and a automatic debit will cause me to over draft a small amount and its rare and SunTrust has always waived the fee no problem, That's a class bank! And if your getting a bunch of fees on a fee free checking acct That's something your doing wrong as there are no fees long as you do not constantly overdraw your acct or play games, you wont have any fees there are no service fees etc,only when you use your ATM card in a out of network bank and all banks do that ,The Manager in Titusville's Branch I've know for many years and she is as nice a woman as you would ever want to meet as long as you treat her and her staff with the respect they deserve you will never have a problem at this bank, Trust me, The Cocoa Branch is also very good but I don't use it as much as I used to when I lived on the island, but they also have treated me very well .Professional Banking and customer service at its best rest assured!

10/10 wouldent recommend if your in any kind of hurry, been here three time on lunch to get something done and only 2 bankers working at a time when they are constantly busy.

I have been going to this bank for about six months now and every time I go in there the ladies at the front desk are very rude and don’t want to work, especially a lady named Jessica in there that works at the front she is the most rude of them all.

Customer service is awful.....have banked here for many many years but now am looking for another bank to service needs.

Hours of operation are good. Open on Saturdays till noon if you need. Customer service is beyond reproach. Fees are very high though. Worth looking around.

Been banking with them for 15 years and they have always been great never have a problem.

These people are the most rudest people I’ve ever had to talk to in my life

Always friendly and informative. Branch manager does an excellent job!