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T-Mobile

  1. Ponte Vedra Beach
  2. Ponte Vedra Travel Agency
  3. Ponte Vedra Store

Reviews, get directions and information for T-Mobile

T-Mobile
"The leader in 5G – Now America’s largest 5G network also provides the fastest and most reliable 5G Coverage. Check out our latest Apple iPhone 14 deals, along with great Samsung Galaxy S23 Offers and OnePlus promotions. Shop this T-Mobile Store in Ponte Vedra Beach, FL to find your next 5G Phone and other devices."
Address: 840 A1a North 310, Ponte Vedra Beach 32082
Phone: (904) 487-9747
State: FL
City: Ponte Vedra Beach
Street Number: 840 A1a North 310
Zip Code: 32082
categories: electronics store, mobile phone shop


Opening Hours

Monday: 10:00 - 20:00
Tuesday: 10:00 - 20:00
Wednesday: 10:00 - 20:00
Thursday: 10:00 - 20:00
Friday: 10:00 - 20:00
Saturday: 10:00 - 20:00
Sunday: 12:00 - 18:00

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Reviews
BEWARE!!!!! They switch you over from Sprint….THEN add in cancellation fees!!!! After promising to be fully transferred without fees! Weeks of working with this - only to now get late fees added. DO NOT TAKE YOUR BUSINESS TO T-MOBILE IN PONTE VEDRA!!!
I brought my broken Iphone in at this location today to speak with a rep about getting a new Iphone vs filing an insurance claim to get my phone replaced. I was told by this locations manager that my "out the door" price would be $95 with a current promotion T-mobile was running to get the Iphone 13. I confirmed with her that it was only $95 that I would be paying total and she said "yes" with the current promotion. They took payment of said $95.77. I signed the first document then she brought out another document and was talking about financing. I was confused because I thought I was buying the phone for $95 "out the door".... She then informed my that payment was a down payment, which is not out the door. I expressed our miscommunication and told her I thought I was paying $95 like she said not $899 or however much the Iphone 13 costs. She then proceeded to try to refund my the money and took close to an hour to do so. She couldn't get into the system like she forgot her password or something who knows but I was there roughly an hour. I did't leave with a replacement phone. She walked in the back and was badmouthing me to another co-worker and I could audibly here her from the front. This is why I'm writing the review. Mistakes can happen on either side of the transaction, but don't bad mouth customers for your lack of proper communication about promotions. If you say $95 "out the door", then tell the customer it's going to be $700 more 5 minutes later after taking payment and telling them they're on a payment plan, the customer is going to be confused at the minimum. She wasted my time, badmouthed me, then acted like everything was my fault by telling me "she's not going to be able to resell this phone now because of me". Like I understand the ins and outs of T-mobiles Iphone promotions.... All I wanted was a replacement phone and guidance on how to go about that.
The girls working here probably are not aware of the disservice that they are doing customers who switch to T-Mobile but T-Mobile has affectively zero coverage in the North Carolina mountains compared to other carriers. Their coverage maps aree inaccurate and they were horribly unfair about letting us out of contracts. if I could give zero stars I would!
I stop by the Pontevedra store today, I had a few questions about my iPhone. Alex was the gentleman who helped me today, he was absolutely wonderful . It only took him just a few moments to figure out my problem. He was very professional and very courteous.
I came into the store very stress and aggravated after fighting and arguing with customer service for the past few weeks trying to switch. The Employees were fantastic and literally explored every option with us to pick the best thing. We ended up meeting some amazing people also in the store and between them and the Employees we had a mini party lol. I left very satisfied and will recommend them to anyone.
Three employees were helpful during my two visits to the store to replace my phone. Erica got me well started the first day and the second day Cheyenne did an outstanding job getting everything transferred and getting me started with the new phone. You are lucky to have such a capable and pleasant employee as Cheyenne. Another staff member also helped along the way, but I don't know her name.
I know you remember me and you know why I’m putting 1 star. My problem was never resolved. Jennifer and Kayla tried but nobody got back to me for weeks now. I did get ahold of corporate myself, thanks.
Went to the store Alex was the best sell man I ever came in contact with he help me with everything I needed and I appreciate his service he is the best
I stopped by on a Saturday evening just before closing due to a waterlogged phone my entire business runs from my phone!. Corey and Devon set me up with a new Samsung 21, transferred everything, and I was out the door in 45 minutes. Those two guys were absolutely awesome to work with. EXTREMELY knowledgeable and professional!! I highly recommend you visit that store and work with those two professionals!
This location is not run well. The employees make you feel like you are bothering them when you enter. They also talk down to customers. I was also given “free” AirPods and not told I had to do a rebate. I will only go in to this location as a last resort.
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