Taylor Express Care

I'm a retired nurse and saw Nurse Practitioner Kyle Kaufman, at Taylor Regional Express Care, for an ear infection. I have a LIFELONG history of ear problems. I had to CONVINCE him that the fact that I had PAIN, DRAINAGE, LOSS OF HEARING and a STOPPED UP feeling in my ear, as well as having used drops prescribed by an ENT, that were NOT HELPING,that my ear was infected. He said I shouldn't be using the PRESCRIBED drops because he didn't THINK the steroid in the drops was supposed to be used when there is infection. After telling me that my ear looked "gnarly" he tried to tell me that it's normal to have fluid in the inner ear as a general rule it's NOT!! and it's not an infection if the drainage is clear also NOT true! He made me feel like I was asking for a morphine drip for a hangnail instead of an antibiotic for an ear infection. He finally agreed to "accept my personal judgment" that my ear was infected. I now have taken 2 doses of the antibiotic and have only SLIGHT discomfort in my ear and can hear again. I have had this same experience with him several times taking my son there, knowing what is wrong with him and having Kaufman try to convince us that we're wrong and send us out without any treatment. I WILL NOT be going back there!

The staff is wonderful in all the areas that medical center provides the nurse practitioner Kyle need more training in his medical knowledge