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Reviews, get directions and information for The Grill Doctor

The Grill Doctor

About

Guaranteed best grill cleaning, repair, and outdoor kitchens around! Stop by our showroom for all your grill needs and accessories!

Description

When it’s that time of year to enjoy the company of family and friends under the summer sun and in the comfort of your own backyard, it’s also the time to break out the steak, ribs, and other smoked meats on an open fire. That’s where The Grill Doctor comes in. Located in Mooresville, NC, this family owned and operated business specializes in residential grill installations, repairing, maintenance, and cleaning. With more than 40 years of combined experience in the gas grill industry, their team is well-versed in providing you with safe and efficient grilling capabilities at an affordable price.

An extensive line of name-brand grills, superb craftsmanship, and a keen sense of art from these experts produces the perfect addition to any home. Whether you’re looking for mobile carts, slide in, built-in, or post mount grills, their collection works well with any design you’re looking to create. Their grills also vary in fuel consumption, from natural gas and propane to charcoal. No matter what style, size, or fuel type you decide on, you’re getting a quality product that will produce savory meats for all to enjoy.

When your grill needs a good scrubbing, call The Grill Doctor to nurse it back to the pristine condition you’re used to. They use FDA-approved food-safe cleaner for your cooking grids, will vacuum grease out of grease traps, and will check orifices for a complete, comprehensive grill cleaning. Part replacement, removal, and tank exchanges are also available services.

Whether it’s a national holiday or just a night surrounded by loved ones, grilling out with top-of-the-line products and equipment is essential to any spring or summer occasion. Contact The Grill Doctor today at (704) 799-6429 or visit them online for more information. You can also find out more on their Instagram and Facebook pages.



"The Grill Doctor is Charlotte, North Carolina's one-stop shop for all of your grilling needs. Here you will find a wide selection of grills, smokers, accessories, and more. Whether you are looking for a classic charcoal grill or a high-end gas grill, you will find it here. The staff is knowledgeable and helpful, and they are always willing to answer any questions you may have. The store also has a wide variety of marinades, rubs, and sauces to compliment your grilling experience. If you're looking for a great grilling experience, The Grill Doctor is the place to go."
Address: Services Available In:, Mooresville (Caroline du Nord) 28117
Phone: (704) 799-6429
Email: moc.rotcodllirgeht@ofni
Parking: Lot
State: NC
City: Mooresville
Street Number: Services Available In:
Zip Code: 28117
categories: appliances


Opening Hours

Monday: 08:30 - 17:00
Tuesday: 08:30 - 17:00
Wednesday: 08:30 - 17:00
Thursday: 08:30 - 17:00
Friday: 08:30 - 17:00
Saturday: 09:30 - 15:30

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Reviews
I recently used The Grill Doctor and couldn't be happier. My grill needed cleaning and repaired. From start to finish, the Grill Doctor was professional and knowledgeable. They arrived on time, thoroughly cleaned and repaired my grill, and left it looking like new. Not only did they do a fantastic job, but their prices are fair. I highly recommend The Grill Doctor to anyone in need of grill maintenance. They truly deserve 5 stars for their exceptional service. Thanks Grill Doctor!
The guy came out, and it never worked the correct way again. He also didn’t even put the cover back on. He just cleaned the grates and left for a very large fee. I asked them to come back out. They told me I’m after 90 day policy. Which I understand but even for service called they wanted to charge me 175. I told him no thank you. I could’ve completely bought it for a new grill for the money that was up.
Don’t give your money to this place and don’t trust anything they tell you. Definitely don’t pay up front for anything. They miss deadline after deadline and never deliver. They promise Friday delivery every Monday and then Friday rolls around and there is another excuse and then on Monday they say Delivery will be on Friday. I did that for 8 weeks before I gave up and had to fight the charges through my credit card company. I was pretty sure they had not even ordered my grill 4-5 weeks after I paid for it. I got it from BBQ Guys delivered to my home in under a week so their excuses don’t make sense.
Extremely happy to say the least. Everyone was professional and worked quickly to get our patio, fireplace and grill installed. They took the extra time to ensure that all stone colors, granite colors, and pavers met our expectations, and even allowed changes during process to ensure a perfect finished product. Given the current supply chain issues, I was expecting delays once the project started, but this was not the case. Highly recommend.
If I could give a zero star I would. We ordered a replacement grill and the check was cashed in May of 2023 with a promise to have the grill installed the first week of July. After several follow ups and dates thrown at us. They came out in Sep 2023 and removed the grill, but never replaced it, or capped it off! Anyone could just turn the gas line back on. They were supposed to come back the next day for install but failed to show up. I would stay away from this company.
We contracted the Grill Doctor to build our outdoor patio, fire pit, and kitchen area. I cannot say enough positive things about the experience. They took the time to design a space that was exactly what we had envisioned. The whole crew was great to work with throughout the project and made sure to spend the time to do it the right way. Whether your project is large or small, I highly recommend The Grill Doctor!!
Buyer Beware, I absolutely do not recommend. We paid in full for a Blaze Grill and Hood in February. After many promises that it would arrive in "a week or two", we finally received delivery on May 24. They offered a $250 credit for the delay. The $250 was not delivered until Sept. In May, the hood had finally arrived, but it was dented. Over the course of the next 3.5 months, they told us week after week that the replacement hood would arrive in 1-2 weeks. The false deadlines were infuriating. Actual text messages: May 24: "Next week to following", June 6: "Mid to late next week", June 23: "Next week to following", July 3: no response, July 20: "Wed to Friday of Next week", July 31: The owner will reach out to you, August 18: "Next week". Ultimately, we completed our outdoor kitchen, gave up on the Grill Doctor, and installed the dented Hood. They gave us a credit for the dented merchandise. The check was also delivered 1 week later than promised - seriously I understand that delays happen, but it's the false deadlines that are so infuriating. The false deadlines continued bi-weekly for months - from February to September. This was a small piece of our outdoor construction project, but it ended up causing big delays since we were continually promised that it would arrive soon. This Blaze grill and Hood could have been purchased from other companies and delivered in 3 days. This was not a specialty item, but we had already paid in full.
TGD did a complete cleaning on both of our Big Green Eggs and installed new bands on the older one. Great service and attention to detail!
I placed an order for a grill back in June 2, 2023 and paid for it in full. I was told that the grill would be installed within 2 weeks. I was then told it would be the first week of July. That did not happen. I was then to it would be the first week of August. It is now the third week of August and I still do not have a grill. When I call the number no one answers. I would absolutely NOT recommend this company.
I have been using the Grill Doctor for over 10 years but I feel compelled to share my most recent experience as it out shined anything they have ever done. My grill is now 12 years old and has a hood as well. It hadn't been serviced in several months and they really had a mess on their hands. They took all the time necessary and cleaned all the stainless down to it's almost original shine! They also were able to order the necessary parts to get the grill back to its highest quality again. The serve technicians were extremely knowledgeable and took the time to really complete the service and there wasn't anything I could see that I would have done differently or better! Gwen, in the office, was in continual contact to insure smooth service and satisfaction. I highly recommend getting on their annual quarterly service plan and enjoy all they offer for a high performance gilling year!
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