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The Home Depot

  1. Saugus
  2. Saugus Hardware Store
  3. Saugus Furniture Store

Reviews, get directions and information for The Home Depot

The Home Depot

About

To contact Customer Service please call (866)466-3337, then press option 7.

Description

The Saugus Home Depot isn't just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Saugus, MA residents. Let us help with your project today!



"The Saugus Home Depot is not just a hardware store. We provide tools, appliances, outdoor furniture, building materials to Saugus, MA residents. Let us help with your project today!!"
Address: 564 Broadway, Saugus (Massachusetts) 01906
Phone: (781) 231-9500
State: MA
City: Saugus
Street Number: 564 Broadway
Zip Code: 01906
categories: garden center, building material store, hardware store


Opening Hours

Monday: 06:00 - 21:00
Tuesday: 06:00 - 21:00
Wednesday: 06:00 - 21:00
Thursday: 06:00 - 21:00
Friday: 06:00 - 21:00
Saturday: 06:00 - 21:00
Sunday: 08:00 - 19:00

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Reviews
A few years ago, I came to this Home Depot to find plumbing materials for my new bathroom vanity replacement. At that time, I met Kenny who worked in the Plumbing section; he went above and beyond with showing me what to buy, analyzing photos of my current setup on the spot, and instructing me on how to install. This past December 2023, I attempted to replace another bathroom vanity at my home and to much surprise and appreciation, I met Kenny once more at this Home Depot. Again, he provided the same level of excellent customer service. Kenny is truly a wonderful person and a great asset to the Home Depot of Saugus. I appreciate you a lot, Kenny! Thank you for helping me install my parents' bathroom vanities with your expert advice! :
From Anna in Customer Service, who's energy and tenacity to help her customer find what they came in for, to Gary's I won't stop until I find it infectious attitude service here today was absolutely amazing. Then add in Kenny in Plumbing and Kathy at Self Checkout, I'm telling you the service here, at such a stressful time of year should truly be the Industry Standard. I hit the lottery with the 4 of them today, and the fact I left with everything I came in for, and a little more thanks to their awesome sale on everything Christmas. I hope the corporate office recognizes how lucky they are to have such fantastic staff who actually give a darn, and seem to love what they do. Saugus Home Depot will continue to be my go-to! Merry Christmas to their staff.
Ordered item for curbside pickup and waited 15 minutes before entering store when no one came out after checking in to pick up spot. Spoke with man at the door who had no idea what curbside pick up was and instructed me to customer service. Watched two representatives look through Halloween pictures with a other customer and waited a few more minutes. Woman finally greeted me, checked with representative as to why it wasn't brought out to my car and no explanation given. Laughed at me on the way out will make a point to go to Lowe's from here on out. I also had to carry out to my car.
Home Depot is just an awesome store. It's always amazing to see just how many items they carry and even have lots of miscellaneous things. This store is located off of Route 1 in Saugus so it is on a main highway, so some people may like or dislike that. I personally find it convenient for me. This store seems to have a good amount of larger items on display - such as bathroom vanities, shower doors, kitchen displays, etc. I really like this store and I will keep coming back.
Need a new refrigerator customer service PAPA. Was very knowledgeable and friendly Manager Junior was very professional and friendly took his time to get me a discount that wasn’t showing in the computer. Thanks so much two great employees that you can see that goes a extra mile to get customers satisfaction. Hard quality to find now days .
Great experience at Home Depot. The store is clean and organized. I was shopping for a rug and the flooring department staff was right there to help and answer my questions. Also they offer a military discount which is a bonus!
I had to do a return and I ended up shopping as well! A store associate helped me take out the heavy stuff from my car to make it easier for me to return. At the painting department the sales associates were super helpful and knowledgeable. I had all kinds of questions about tile paint and the gentleman explained it to me very well. I am not sure if it’s appropriate to mention here that he was so handsome haha. I stayed an extra 10 minutes to listen to him. I was there to learn about my opinions for an inexpensive and easy DIY cover or repaint my kitchen tile floor until I save up money and energy to completely renovate my kitchen. The associate at the flooring department was very helpful as well. I am a customer who asked lots of questions. I really tested all of the sales associate‘s products knowledge who crossed my path at my shopping. I regularly use the Home Depot app. I find this app very useful. I can look up which products I want to buy and I will find the product location in the store. I like that I get perks for using my Home Depot card. I get coupons and special deals/percentage off of certain things.
Usually I clean any rental tool as much I can and I never been charged for rental tool cleaning service but yesterday I was charged even without my consent I was bit confused because they have my credit card information and gave me a receipt including $25 cleaning fee. Most employees are helpful to enable you save money but some doesn’t care.
Good store management service, friendly, busy, extremely big, customer ordering desk, veterans discount is my biggest attraction, I stopped comparing to other competitors, lots of enthusiastic attitudes especially during hot conditions this past summer, overall the company is keeping up both in hiring during difficult times, big experienced plant and seed and gravel! The store is marvelous in keeping clean efficient environment!
I came here on a weekend night, well before closing, and I wondered if it had gone out of business. The parking lot was nearly empty, and the "main" entrance/exit was completely dark. It was weird. Once inside it was like any other Home Depot.
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