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Reviews, get directions and information for True Value

True Value
"As your local Ace Hardware, we are one of 5,000+ Ace stores locally owned and operated across the globe. But we are not just about numbers. We are about helping neighbors, because each one of our stores is a part of your community. We are all committed to being "the Helpful Place" by offering our customers personal service, quality products and a convenient shopping experience from the local experts who know you best. As the helpful hardware folks in your neighborhood, we promise that helping you is the most important thing we have to do today."
Address: 2181 Lincoln St, Rhinelander 54501
Phone: (715) 369-3011
State: WI
City: Rhinelander
Street Number: 2181 Lincoln St
Zip Code: 54501-3678
categories: hardware store


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Reviews
I always find what I'm looking for at this Ace store. The staff are friendly and helpful.
This is a little Ace. We looked up what we wanted online and it said it was in stock. So we went to the store and it was not in stock. The employees are like hound dogs. As soon as you walk through the door. If I need help I can see you staring at me and I will ask... If you let me wander around I will probably buy more..lol
Great store . Helpful and kind employees.
They still had garden soils when other stores had run out.
Called to see if they service Stihl chainsaws. Told yes. “Licensed tech on site”. Could drop off today Thursday to have it fixed Friday. So I took the saw in only to be told the technician wouldn’t be in until next Wednesday. Wow. That’s real customer service!
I've never really believed "ACE is the place with the..." etc., but my experience over the last few days prompted me to make this post. I had a shallow well problem that needed a repair. I had a sense of what was needed, did research on the Internet - YouTube, etc. - and basically figured out what was required. The first gentleman at Ace apologize, but I forget his name was very helpful, understood what I was looking for and got me to the part same price as Home Depot which couldn't guarantee they had the part in stock - Ace did. Bought it and needed to come back the next day for a bad hose which also needed replacement. The first gentlemen led me to Mike who listened, understood my lack of knowledge and didn't make me feel like a jerk and provided some tutoring on what I needed to do. Bottom line: after four attempts at the repair, I got it done with their products and kindly support. To me, in 2021 maybe anytime this means a lot; I thank them and appreciate having their service and support. Thank you Ace!
I am a forestry professional. I recently dropped off a Stihl pro model chainsaw for repairs at this store as I didn’t have time to do it myself. A week later I called to check on the status of the saw and was told that no progress had been made and that he might get around to it next week. Furthermore, the conversation I had with the technician led me to believe he did not actually understand what was going on with the saw or the parts that it needed. I instructed him that I would have a friend pick up the saw so that I could have the work done elsewhere. The saw was returned in a box in about a dozen pieces, and the technician did not include the bar or chain. I would strongly discourage anyone from having repairs done at this store.
Mike text me Gunney's number.
After waiting over a month to have my stihl chainsaw serviced and not getting a call back I called them and they said they would not stand behind the warranty because they blamed me. Why buy local when they don't stand behind there products.
Nice and friendly staff. Easy to walk in get whet you need and get out!
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