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Reviews, get directions and information for Umpqua Bank

Umpqua Bank
"Umpqua Bank is helping people, businesses, and communities build economic vitality for the greater good.Most banks treat their customers like customers. We treat our customers like people. You, your life, your money management style—all things that are more important to us than the size of your balance. We pair financial expertise with a passion for getting to know you as an individual—and it’s not just because we’re looking for new gym buddies. We’re on a mission to help you manage your money in a way that matches how you live your life. To do that, we’re committed to learning more about you than your account number."
Address: 16120 Pacific Ave S, Spanaway, Washington
Phone: (253) 926-4000
State: WA
City: Spanaway
Street Number: 16120 Pacific Ave S
categories: credit union


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Reviews
Honestly don't have an account at this bank, but I have to be honest, and say this is the best bank anywhere, for sure, I cash my work check here every week, and the workers are the best, and friendliest cashiers , I've ever seen at a bank, and I called and asked for rolls of presidential coins, and without hesitation, they granted my request, and wasn't rude about it, like most banks seem to be, and they are just the most helpful, and nicest bank I've ever been to. And I been to every single bank in Pierce County, and this bank is #1, and they're is comparison, it beats them all by a mile, and if you want a great bank, then Columbia Bank, is the bank you want for sure, and give it a try and I believe you will agree with all I've said!!! Thank you Columbia Bank for being the best bank around!!
Columbia bank was, hands down the most pleasant and wonderful experience I have ever had with a bank. I suspect this merge of these two banks will continue to make the past and future of our banking relationship as successful.
I haven't gotten around to changing my last name since I had gotten married a few years back. I've updated it with everything but the bank. I deposited one check from my work that had my new married last name without issues. Suddenly after years of signing paychecks with my maiden and married last name to erase confusion, this branch wouldn't let me cash my check even though it wasn't an issue for a paycheck the week prior with same married last name in their systems it's my maiden name still. I don't understand why for years it's never been a problem and suddenly it is on one instance when it's never been a issue prior. I feel some discrimination here and I will never be back to this branch for the mistreatment I received for something that has NEVER been an issue, even with having both my old drivers license with my maiden name and my new legal license with married name.
Atm did not have a deposit option. What the heck?! Now stuck with this cash.
Worst bank. Very nice staff though well 8/10.
They helped me open my business bank account. It was so easy and they were very helpful. I call anytime they know me by name and always has answers. I left timberland bank horrible bank and found the most reliable best bank.
No signs indicate this but they have no public restroom and they will waste your time asking the manager if you can use the not-public restroom.
I had some fraud on my account through some cash app that I've never heard of. It was 175.00 total with two transactions. Their fraud department wrote me a letter in a very accusatory tone that it was me. They didn't use all the information I provided. There's a young lady there Hailey? a the counter who took my information and got everything corrected and credited on her own. She kept in touch the whole time and it was amazing. I didn't care about the money. Just that it was investigated correctly. She made it happen. These 5 stars are for her
They people at the bank are friendly and willing to help you anyway they can .. Thank you Cyndi and Jennifer you both rock at this difficult time ..
Nice customer service and vary nice and respectful for who you are
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