Unity Family Medicine

I don’t understand these terrible reviews, I have been going here for three years, and I love this place. Everyone I have encountered here are always so friendly.

Brockport Family Medicine use to be a great place. Use to be, but not any more! The front office staff has become full of nasty rude arrogant workers. They are terrible at their best. Completely untrained and unprofessional. At first I didn't believe all the bad reviews and what people were saying about the facility. Don't know if it's because of the pressure of the covid19 situation, or how badly they are treated and payed by Rochester Regional Health. They have also undergone personnel changes with the front office, so that could be the problem to. Doctor Martha David and the PA Brenda Spencer are wonderful people. Can't say enough good things about the both of them. But it's not enough to put up with this office crew. I have been going to this facility for about 6+ years and have seen it progressively going down hill. Most recently it seems to be a speeding train wreck. Would not recommend this facility even if Jesus Christ was a doctor in good standing there, just because of the office. They totally suck, and not in the good way. If you can't communicate and get thru to the front office about your concerns and problems the game is over.

I’ve been going to this facility for 2 1/2 years now. I have dealt with the lab, ex ray, and the general medical office. Everyone is wonderful, polite, caring, and efficient. I recently went to their mobile mammogram unit. The staff was very pleasant, knowledgeable, and I was in and out within 20 min. I highly recommend using the mobile unit. I haven’t dealt with the OB/ GYN office or physical therapy, so I can’t comment on them.

The one dr here should not be in practice always late always questioning what they give for medicine. I waited in a room one time for over an hour while this dr was telling jokes to the staff ! I can no longer go back because I missed 4 appoiments in which only 2 were my mistake the others on them! I would think twice before considering on this medical group to be your Dr. On one good note the nurses are awesome.

Fine for check ups but definitely subpar on prenatal care. They don't take the time to educate, I never saw the same doctor, mideife or N.P twice and it was just not a fun experience for my husband and I. We decided to change offices mid way through our pregnancy.

I want to see a hernia doctor and let's just say he was very rude he did not care about my feelings he did not care about anything but himself , and now I am publicly coming out about how he treated me and now I want everyone to stop going to him because he is extremely rude he don't care about your feelings he don't care about nothing all he cares about is the insurance money he gets from you and he didn't want to hear about my previous medical issues he didn't want to listen to any just anything I said so people please don't go to him save yourself a mental breakdown

Rude reception staff. They really should take a course in courtesy and patience if they are going to be in this profession. And if you call and have a problem, forget about someone calling you back anytime soon. I've been waiting 6hrs and have called 2x. Not a satisfied customer. These offices seem to forget that they work for us not the other way around.

If I could give this place 0 stars I would. I had an appt at 930, sat in the waiting room until 950, and didn’t see the doctor until almost 1030. This is all ONE week postpartum while sitting in this room with my fussy newborn. An absolute joke.

Treat you like cattel pushing you in one door and out the other.They have the bedside manner of a stray dog someone needs to let these people know how to treat people like people. I have lived in town my whole life and Lakeside used to be the joke in this town now this place is.