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Reviews, get directions and information for Vanco Health Care and Rehabilitation Center

Vanco Health Care and Rehabilitation Center
"AHC Vanco is part of American Health Communities, a network of 29 senior living and rehabilitation centers. Our care teams help improve quality of life by providing excellent care in spacious, comfortable living spaces.Rehabilitation & Skilled Nursing - Comprehensive inpatient rehab and therapy helps speed recovery for those who recently had surgery, suffered an injury, or need complex care after a medical emergency, such as a stroke or heart attack.Long-Term Residential Care - Around-the-clock staffing provides high-quality, compassionate care to residents who can no longer be cared for at home. Residents receive assistance with basic life functions such as getting out of bed, dressing, bathing, eating and managing medications."
Address: 813 S Dickerson Rd, Goodlettsville, Tennessee 37072
Phone: +16158596600
State: TN
City: Goodlettsville
Street Number: 813 S Dickerson Rd
Zip Code: 37072
categories: retirement & assisted living facility


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Reviews
I would do 0 if I could. If you care about your loved onesPLEASE DO NOT SEND THEM TO THIS FACILITY!!! This is the absolute worst, they killed my father, I told them multiple times that my dad’s wife had dementia and that I work in the medical field and knew my dad had a UTI they would only speak with his wife who again had dementia. After leaving my dad untreated for a week I contacted Hospice because my dad was getting much worse. When they knew hospice was coming out only then did they contact an ambulance and before hospice got there because they knew hospice would see what had been going on. My dad passed from sepsis from guess what aUTI infection!!’ The absolute worst place I have ever seen. They dope your loved ones up to keep them quiet and in their rooms so they don’t have to do their job. So unprofessional and non caring that it’s sickening. When I asked for the administrator to call me I never got a return call. I hope they can live with these patients deaths on them because I sure couldn’t.
My best friend entered Vanco facility after a fall. The fall resulted in a spinal cord injury. The experience was horrible. The facility was tremendously understaffed with some days only having 1 nurse running the entire facility. His medication was often forgotten and food was considered optional on some days. Toney and Kim both techs were the only reason he had any Care at all. Toney is a force of nature and is honestly too good for the facility. She will move on to greener pastures soon as her talents can and will be appreciated by anyone who meets her. Missy and Ginger were nurses that cared but were tremendously overwhelmed. They also need to move to a different facility to bloom and become their best selves. The rest of the staff could have cared less and show no passion for their work. He never saw a Dr. once and saw the nurse practioner twice. The facility was filthy, food nasty, he would call for a nurse and it could take 2 hours for them to show up on many occasions. Perfectly wretched place where neglect and incompetence are in abundance.
We had an immediate need for a rehab/ nursing home and this place stepped up. Shelby Stewart was knowledgeable and efficient. The staff were all friendly and helpful.
My mom has been in this facility several weeks. While in rehab she seemed to be in good hands and the room was fairly clean. She had to be moved to the long term care wing and things went down hill. The room is dirty, the equipment is old and worn and doesn't always have the necessities. Mom's clothes are not changed often and she has a hospital gown on at times when she has a closet full of clean clothes. We let them know we would be doing her laundry and they proceeded to take some of her things to their laundry facility and ruined one item. Her health needs are not always being addressed. She is not able to feed her self without a lot of assistance. She is not getting this help. She has a lot of visitors as she has a large family and we have never seen her out of the bed. When we call the main line with an issue, we are put on hold and no one ever answers. I would not recommend this facility unless some changes are made.
This place is a joke. Between the inadequacy of their patients and the theft going on with the staff at this establishment is an embarrassment. I’m sure I’ll get a reply from administration on this matter and my response is, no apologies needed but action. This place can do better by those who pay and have no voice. Expect better from those who know better… I do not recommend.
The level of care is from the nursing staff is great at this facility, but the administrative staff's communication skills are 1-star. Our loved one passed away and we can't get anyone to call us back about issues after leaving them 4 calls and messages.
My husband will not come back there they never called me to tell me he went to the hospital. All of his clothes were stolen. He gets sick there makes the 2nd time he has had to go to hospital. He was just doin physical therapy there they are hateful to him will not come to the room when he has got to go to the bathroom I got to call them and tell them his urinal is full he has no way of releasing his urine. His call button will not ring to the front. He has been sick in there the whole time! I can get hateful too! I use to work in a medical facility I know what goes on in these places!
Pathetic nursing home . Everyone needs to take complaints to the state and there needs to be an investigation! Too many bad things to name .
Staff was amazing. I wouldn't be walking around as good if it weren't for the rehab. Shelby is the best
My grandfather has been at the facility for about 8 months I would say. Since the beginning, I have scheduled same day visits at 11a.m. and my grandmother has a standing 11:15 visit each day. Back on Memorial Day they wouldn't let me bring him barbecue because they "don't allow same day visits". I spoke to AHC president Michael Bailey and he told me they had no such rule. Today, my grandmother is having a serious surgery. I rushed to town, and again "we don't allow same day visits". What about the past 8 months guys? What about the words of your leadership?
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