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Verizon

  1. Amarillo
  2. Amarillo Electronics Store

Reviews, get directions and information for Verizon

Verizon
"Visit our store at Amarillo for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options."
Address: 3300 Soncy Rd, Ste 300, Amarillo 79124
Phone: (806) 355-5545
State: TX
City: Amarillo
Street Number: 3300 Soncy Rd, Ste 300
Zip Code: 79124
categories: electronics store



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Reviews
Most efficient experience ever at a Verizon wireless store by far. These folks have the service process nailed. I ran out of data because I'm traveling. I wanted to change my plan and the Verizon app didn't have the plan I wanted available, so I had to go into the store. There's a person in the front who greets you, and as a matter of fact, very pleasantly. They take your phone number and you are in a queue. You're constantly texted where you are in line and you get to walk around and browse the store while you wait. The young man who changed my plan was very efficient and I appreciate that so much. He knew what he was doing and he was fast doing it. Kudos to the folks at this store for their lean efficient service process. Nice job!!
Verizon had some kind of glitch notifying me I was 2 months behind and threatening to cancel my service, Labor Day weekend. I was on the phone over 2 hours finally getting 2 techs while talking with Anthony, our call was dropped; finally got Joseph on the line, explaining everything again. He said I needed to speak with Lanitta who asked me to identify myself. I did. She said my name was not associated with my account and indicated I was trying to spam the company. She put me back into the recording to reach No one. I hung up, paid the $228 past due which I didn’t owe. Wednesday morning, I met Luis Gonzales at the Amarillo store. He spent almost 2 hours finding out My account had been paid regularly on time and in full that I was owed the $228. He was meticulous in all he did. I have been back twice still no refund, but Luis is kind, friendly and thorough. I canceled my Verizon account after 16+ years because of this incident being overcharged and no phone customer service. Luis is the kindest face in the building recognizing my time is also valuable.
I struggled to switch to Verizon from T mobile over a period of 2 days online. I finally gave up and went to the store. I was helped by Jackie within 20 min of getting there on a busy Saturday. She got my number switched over with a new phone and out the door within another 20 min with absolutely no issues. New phone is already fully switched and functional less than 3 hours later. This is a great location with great customer service.
Johnathan and luis were very helpful ensuring we got the proper assistance needed. And Luis did a great job translating in Spanish so that my wife understood everything that was going on. They both made the process easy and efficient. Thanks
Tina was our rep. We updated to a newer phone. Sales service was quicker than normal. The only thing I would have liked is if the rep helped put on the screen protector. Would have been way cooler. Unfortunately we did have to come back in for assistance. Luis fixed us up in less than 5 mins. Thanks again for the hard work yall.
I would like to Thank Luis Gonzalez for such amazing, fast & helpful skills. From day one to what seemed like day 20 it was only day 6 he was polite, caring & honest. The many times I had been here for help, none carried on like Luis. I was about to turn into a Karen because it felt like I was getting the run around. Luis rescued us. Even today, I went in, talking to another associate, which came back with disappointment, Luis popped out & rescued me again. We need and want more of you, Luis. Thank you for an always wonderful experience. Hopefully you're there next time I need help.
Horrible customer service. Aggressive sales tactics. I ended up ordering a phone from the manufacturer and received more value for my trade in, with even more money off because samsung had a sale on their website!
This is a corporate store so they did well they took care of me and they got me exactly what I wanted and didn't give me a hassle at all it didn't take very long I think the whole visit I got a brand new phone was less than an hour
Great place and had me in and out in no time with my new phone! Best service there is for 5G....
Brad was super helpful and went through every part of the plan and new phone I was getting.
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