I have been to West Counseling 3 times. The first time they told me there was a mix up with the scheduling and I had no appointment. The second time I actually had an appointment but, the therapist was an hour late! Today I was supposed to have an appointment and again I got there and there was a mix up with the scheduling and I had no appointment because the therapist I was supposed to see did not work there anymore! I give up! This place obviously is not concerned with providing mental health. They just want to take your money. I will not be going back. If there is a Dr. West that owns this place, he should retire because he is not interested in good business practices. Maybe HE should go to someone to teach him how to run a business!
If I could leave 0 stars I would. The actual Dr's are great but the front desk staff is the absolute worst. You call you schedule an appointment they give you the appointment, you show up to your appointment and "surprise" no appointment. Absolute worst office. They 1st try to blame the parent. Ok I'll take it life is crazy but 6 time.. 6 TIMES. And all you get is sorry we do not have an appointment for you, sorry for the confusion. If your child needs help look elsewhere. And before they say your not a client. No I'm not my children are under age and are unable to leave a review.
Andrew West has been wonderful, he really listens to your concerns and does his very best to help in anyway possible. He is patient and kind. Medicaid is accepted here.
I was introduced to West Counceling after my grandson had a traumatic experience. Andrew has been working with him over a period of several months. He has given several suggestions and the therapy he has provided has helped tremendously. I would recommend this group to anyone seeking help.
Dr West is great! We love him. He has put great practices into place for our family. I am so glad we found him!
I’m so glad I stumbled across West Counseling on my search for a therapist. The front staff is great and very attentive. I highly recommend Michelle Garcia, she’s been great and so accommodating to my needs.
For a company that is practicing a people centric industry this has been anything but. I have felt unimportant and forgotten. I don’t know why it should take almost 3 weeks to set up an appointment. It probably would take long unless I reached out to you. Very disappointed in the communication and service I have received.
I took my grandchild for therapy. We went three time sand saw THREE different therapists and were never told why the therapist kept changing, Finally, on the last visit, I said we would not be returning because we didn't need to keep telling the history over and over again.
It’s in a nice peaceful space and my therapist is the best! I see why I was recommended this location.
They strive to get over damaged that was caused in your old time. Doesn't make fun of you etc
