Reviews
Our Company had a cooking class as a team building event. It was definitely a very good experience and gave opportunities for us to work together and learn from each other.
I can't figure out what I'm doing wrong. I have shopped at this store for several years. I think the merchandise is of high quality and it has many unique kitchen and cooking items. However, I'm always treated like chopped liver; ignored while the salespeople talk to one another and any other customer that walks through the door. It's not just once, but every time. It's time to move on...
Absolutely love their baking supply line! They have such cute bundt cake pans and other baking pans, cookie cutters, pie molds, different kinds of mixes, etc. Not to mention their kitchenware, utensils, cookware ... everything for your kitchen in great quality and look!
Thanks Madison for holding our item or did you actually? Drove an hour to get to you all to find out that they did not have it nor did she put aside like she said she would. Kudos! Employee of the month for sure!
I have been visiting this store since the day it opened. Based on my past experience, I anticipate finding friendly, helpful and kind associates at this retail establishment. Isn't that the WS way of treating its customers? Well, not today! I am not sure what has gone down at this location, but I suggest that WS conduct a "secret shopper" experience to reveal the most unhelpful and rude people working there. I am sure they would find it disgusting and not a reflection of who they want to be as a company. They were not helpful at all and downright rude to say the least. ugh. I will not be back! Very disappointing!
Worst place to shop. I ordered a dining table and chairs in October 2022. It supposed to arrive in November. They delayed my order till February 2023. When i asked for my refund i have to be on phone for 2 hours every other week. Till now i am fighting with them to send me cashier check as i made my payment as a cash. But they are sending me merchandise card to spend all my money in to their store.
“ horrible customer service” Went in to spend 600 dollars on the Bartesian. Women working there told me all the employees bought them all and then showed me a coffee maker. Also returned something damaged and the very rude person did the “ I know you did this rbf look at me.” People working here need to get over themselves and learn 1 how to treat people and 2 what the products are. Would not recommend to my worst enemy. You all need to realize you are not special.
Nice place to shop for baking supplies. The customer service was good.
This is the class act store for kitchen things. We wanted a new frying pan, and the sales lady, Laura was exceptional. She made sense out of the many options, and I will ask for her each time I go in.
I came to shop two days in a row and both times I received OUTSTANDING customer service. Jim helped me the first day with what I found to be an overwhelming selection of All Clad and other appliances. He was so fun to work with and very knowledgeable and patient. I returned the next day and Almu was also fantastic. I’ve shopped at various WS stores in various states and this location in Southlake is top notch for customer service.
