Reviews
I ordered two dutch ovens, received confirmation and never shipped. When I called, was told they did not know why they never shipped and now out of stock. But i could spend $100 more per oven and reorder. I ordered new from Smithey Ironware
Nice selection, but on the pricey side. Do comparison shopping before buying.
Terrible customer service. Terrible. No greeting when we entered the store and also not any one of the 5 employees on the floor asked us if we needed any help. Even worst, was the checkout. First time in the store I stood at the checkout for about 5 minutes while 2 of the cashiers ran behind the counter and then back on the floor. Waited a couple more minutes and left. For some reason, I decided to give another shot because I needed something there so I went to checkout again and dealt with a VERY rude employee. Wish I would have gotten her name. Again, no greeting and very standoffish at checkout. Rang up my items and just stood there with arms crossed attitude waiting for payment. Classy. Then a customer who had purchased something before me stood back in line and the cashier said, “Well what now?” The customer behind simply replied, “I just have a question about my purchase.” The cashier rolled her eyes and continued to stand there waiting for payment. Didn’t get her name as mentioned above, but she was older, short grey and black hair. Most of the product in store is overpriced anyway. You can find the same product at Bed Bath Beyond or Amazon for about 25% cheaper and you don’t have to deal with this store’s customer service.
Returned an item with 10 minutes left until close of the store last Friday. The women who returned the item was so rude and could not comprehend why my surgeon husband did not keep the receipt and gave him a terrible time. Threw the fragile item on the counter that we were returning and was so horrible that I told her no need to bag our item because " I didn't want to disturb her anymore". She huffed and puffed multiple times and on the way out as she walked us to the door so she could go home-- I said to her it doesn't have to be this way and she yelled "don't tell me how to do my job - I have been doing this for 15 years!". I have been a front line physician through all of covid and in all the crazy times I have had I have never treated anyone with such disrespect. I will NEVER go back to the GR store have been going there for 20 years and have furnished 2 homes with items. That women with glasses and blonde hair should not work there. If she has been there 15 years then I'm pretty sure one return without a receipt should not have caused her so much distress. NEVER AGAIN.
I went in because according to their wrbsite, they had a lame and pizza perl. They did not have the lame, but my daughter and I were treated so poorly that we walked out and will not be back. The clerk had a snooty attitude, correcting my pronunciation and then pronounced things exactly as I did. I am an extremely experienced baker and she "assumed" I was not as she proceeded to lecture me on baking and suggesting wrbsites for me to check out. I was extremely offended.
Helpful staff. Very high end merchandise that is extremely pricey. Some items are worth every penny and others are overpriced. Enjoyable shopping experience.
Don’t bother trying to recycle Nespresso pods here. Brought in a full bag and some rude older lady argues with me about why there is no shipping label on the recycle bag. Uh hello, you’re the recycle drop spot according to Nespresso’s website. If I had a label I’d ship it myself vs wasting my time going to the mall. From there, she tells me she’ll still take the bag but will likely just throw it in the trash. Then proceeds to argue with me why I don’t just buy Nespresso pods directly from Nespresso so they can handle the recycle program.
Store was great, but the interaction with employees is what ruins an experience for me. This is a time when you would expect your online experience to be seamless when picking something up at a store. When I went to pick up my purchase first time shopping at Williams-Sonoma could get same item at amazon, but wanted to pick up today It was pointed out by the employee who helped me that "Just so you know, next time, we would appreciate if you made your purchase in the store" What this lead me to believe was that this employee was put out that I bought online and she either missed out on whatever her current commission or sales incentive was because of it. Not likely to return to location for this reason.
I just want to say THANK YOU for more of the swatches I got in the mail!!! Uall do such an awesome job of deciding what kind of fabric to use. I REALLY liked the Italian Distressed Leather Mushroom one and the same brand but Iron!!! I love the feel of them as well...I'm still trying to figure out which ones I like the best!!! But I just had to say that I appreciate you all and uall did and do a REALLY REALLY great job!!! Thank you again and if u have anymore then please send them to me. I can't remember if this was all I put down to get but I would love to see more if possible...sorry!!! But I hope you all have a GREAT day!!! Thank you again. :
Fantastic selections for the kitchen and for the stay-at-home chef. The flatware and electronics they carry are very impressive and have great deals on them--I only wish that the sales clerks offered a little more active insight rather than wait to be approached and asked by customers. All else considered, still an amazing store to visit
