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Reviews, get directions and information for Xfinity Store by Comcast

Xfinity Store by Comcast
"At your Federal Way, WA, 31423 Pacific Highway South, Xfinity Store, you can subscribe to Xfinity Services including Mobile, Digital Cable TV, High Speed Internet, Home Phone and Home Security. You can also make a payment or pick up and exchange equipment"
Address: 31423 Pacific Hwy S, Federal Way 98003
Phone: +18009346489
State: WA
City: Federal Way
Street Number: 31423 Pacific Hwy S
Zip Code: 98003
categories: media, office equipment store, electronics store



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Reviews
The 3 people I dealt over last few years who had experience are gone. My phone has all sorts of glitches that interrupt a flow in usage. Not happy. I arrange sitter for my 100 yr old mother and go wait for store to open and there are nothing but babies waiting to learn at my expense. I'm one of the glitches. New programs being applied to my phone without me knowing is another. Not happy.
Oh my good, their manager don’t want to help anyone, just think how you pay for their worst service. They lied to me many times until I canceled my service just because of this manager, I really do not want to give them one star but if you visit this place for sure you will remember my review.
The people here at this location are awesome. Anytime I have had an issue, Dave or Jennifer always are able to resolve or figure it out. I been coming here for years. The service is good, the prices are eh, but cant control that. What they can control here, they do very well and in a friendly manner. By far the best location for customer service.
The middle of June I transferred two cell phones and one I-pad from Verizon to Xfinity. It has been a nightmare ever since. First I didn’t have any e-mail, they fixed that after I had the account switched to my name from my husband’s name who has been dead for 12 years. Then I had to get new boxes for my tv’s, I did that and then I had no audio.They sent a technician out and they fixed that. Then no one could call me on my land line because they changed my phone number and didn’t tell me. They got that fixed then I had no internet. Then I had no land line at all. So they sent a technician out to fix that. Now someone deducted $61.96, which has Comcast phone number attached to it, so I had to cancel my debit card. See why I don’t trust Comcast anymore?
Replaced a phone on warranty. The service rep replaced my wife's 512 memory phone with a 128 without telling me. The store refused to correct it. Corporate refused to correct it until I got the Attorney Generals office involved. Completely changed my opinion of Xfinity Mobile.
Our internet service has been down at least 7 times for 3-5 hours just in June! I am a therapist and I have clients who rely on zoom. I don't think I should pay for this lack of service. As it is, Comcast has slow bandwidth at peak hours. It has little to no competition, feel they are exploiting their customers. I want a refund and an explanation.
Worst Internet I’ve ever had by far. Cuts out for 5 seconds every couple hours. Sometimes even more frequently than that. Contacted support and they said “fixed ”, definitely isn’t. Xfinity can literally lick my left nut
Crista is a great asset to this place, great people skills! Very knowledgeable of products and get's the job done!
The Staff here was very helpful and took really great care of my subjects, im very appreciative
Staff failed to scan in equipment, staff failed to close account. Billing is incorrect. Store manager Katherine G has failed to respond to emails, Andy Colley has failed to respond to emails. Equipment not scanned was charged to account? One Star is to high!
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