facebooktwitterpinterest
mobil menu

Zales

  1. Fairview Heights
  2. Fairview Heights Store
  3. Saint Clair Jewelry Store

Reviews, get directions and information for Zales

Zales

Description

America's diamond store since 1924 - for the best fine jewelry selection of rings, necklaces, earrings, bracelets, and watches.



"Zales Jewelers has been America's diamond store since 1924. For 90+ years, we have offered excellent quality jewelry at exceptional pricing. Whether you are looking for a breathtaking wedding band or a gift for that special person in your life, we have 437 jewelry stores ready to serve you. Book an appointment today or visit our store to browse the best fine jewelry selection of engagement rings, wedding bands, promise rings, gold chains, necklaces, earrings, bracelets, and watches."
Address: 244 Saint Clair Square, Fairview Heights 62208
Phone: (618) 632-6333
State: IL
City: Fairview Heights
Street Number: 244 Saint Clair Square
Zip Code: 62208
categories: gift shop, outlet store, jewelry & watches store


Opening Hours

Monday: 10:00 - 21:00
Tuesday: 10:00 - 21:00
Wednesday: 10:00 - 21:00
Thursday: 10:00 - 21:00
Friday: 10:00 - 21:00
Saturday: 10:00 - 21:00
Sunday: 11:00 - 18:00


related searches: Zales fairview heights phone number, KAY Jewelers, Zales upcoming sales, Zales rings, Zales sales, Zales $20, Zales bracelets, Zales Diamond rings
Similar places near
Maurices Maurices 7 meter
Torrid Torrid 31 meter They worked with us to find pants in our size at a price point that didn't break the ...
Charming Charlie Charming Charlie 32 meter Charming Charlie Fairview Heights is a women's fashion accessories store in Fairview ...
Hollister Co. Hollister Co. 38 meter Looking for effortless California style? Hollister in Fairview Heights, IL is your ul...
The Icing The Icing 46 meter
Kay Jewelers Kay Jewelers 58 meter 9/15/23 I purchased and gold chain from Kacy and she was very easy for a novice like ...
American Eagle Outfitters American Eagle Outfitters 61 meter At American Eagle Outfitters, we make jeans for every body. We stand for individualit...
Cardinals Clubhouse Cardinals Clubhouse 61 meter Your official stop for St. Louis Cardinals headwear, apparel, and accessories
Justice Justice 64 meter
JCPenney JCPenney 67 meter
City Gear City Gear 73 meter I went in this establishment with my husband who happens to be a white male and I am ...
Pandora Store St Clair Square Pandora Store St Clair Square 73 meter I went to pick up gifts I had ordered online and the male associate asked for my ID. ...
DXL DXL 74 meter
The Children's Place The Children's Place 78 meter
Pandora Jewelry Pandora Jewelry 78 meter
Vintage Stock - St. Clair Square Vintage Stock - St. Clair Square 82 meter From the newest hit movies, music, and video games to the rarest comics, toys, and me...
SEPHORA inside JCPenney SEPHORA inside JCPenney 83 meter Play, learn, and be inspired by the world of beauty. Discover exclusive brands and pr...
Buckle Buckle 86 meter Best Brands-Favorite Jeans
Reviews
Kayla and Patty were very sweet. I had alot of my wife's jewelry to check and clean. They didn't seem to mind how long it took and were very friendly. I would recommend going to them for your jewelry needs.
Excellent staff helped us get exactly what we needed and helped in finding the Citizens watch my son wanted and inspected my ring quickly. We were in and out swiftly.
Came into this store last Saturday and was assisted by Kalah and Mia. They were both very helpful and knowledgeable. They adjusted my watch and it now fits perfectly. Highly recommend stopping by this store the next time you're in the mall, very professional and helpful staff
Maya and Patricia at Fairview heights Illinois are very good at their job. They were so helpful and wonderful taking care of myself and my wife love their experience
I am so upset about how this store has treated me AFTER my third purchase from this store. My husband purchased my wedding ring from this store around October 2019. It is now January 2023 and I have had several diamonds to fall out since then. Every time I have them to send my ring off to be repaired it takes so long to come back. This last time has me hitting the roof! My husband was told that he would receive a call when my ring came back and it’s been four weeks and he has not received a call one time although I have called them three times to ask why my ring hasn’t come back when I was promised it would be back within two weeks. The second time I called, they said it’s always a 3 week turnaround. Lie. The manager on the phone was very unprofessional and she even hung up the phone on me as I was talking, she claimed she didn’t know where my ring was. As it stands, I am still waiting to receive my ring. After this week, if I have not received my ring, they will be looking at a lawsuit to get it back. My advice? Do not go to this particular Zales, although they have a lot of beautiful jewelry pieces, it’s not worth dealing with the hassle here.
Kayla and Patti were incredibly kind and helpful. They had us in and out in no time!
I’ve had my Zales engagement ring for a little over a year, and the center diamond setting loosens every single time I wear the ring. Without fail, even if it’s just for a few hours. The stone has completely fallen out four times. I’ve sent it off to be “tightened” three times and every time it’s loose again the next day. Last time I took it in for my semi-annual cleaning and “inspection”, I didn’t mention that the diamond was loose at first just to see if they even inspected it at all. They didn’t. Just cleaned it and handed it right back to me without even paying enough attention to notice that the stone spins freely and the prongs were crooked. Two weeks ago, my fiancé and I went back to the store to have it sent off to be repaired once again. The lady we spoke to in the store actually sounded like she knew what she was talking about, which is a change from what our prior experiences were. She said that the four prong setting is intended for a square diamond, so it’s not holding my round diamond securely. She said she would have them add an extra set of prongs and that should fix the problem. But first of all, why are they selling jewelry that’s improperly set in the first place? I got a call Wednesday that my ring was back, and when we went to pick it up they handed me my rose gold engagement ring, with a SILVER four-prong setting that sat about a quarter inch higher off the band than the previous setting which looked awful because it’s a fairly simple looking ring. Are you absolutely KIDDING me?! We straight up told the lady that it looked awful and she just said “yeah, the silver is stronger than the rose gold”… Okay but it’s not a silver ring and that’s not at all what we asked for!!! She immediately took it back from me before I even had a chance to take a picture of how ridiculous it looked and said they could send it off to be fixed again. A few minutes later she came back and said they would put the original setting back. We had to explain to her that the issue still wouldn’t be solved and we wanted them to do what they told us they were going to do last time. Eventually she said she would have them change it to a six prong rose gold setting and she would send it to the jeweler manager this time. My wedding is in THREE months and it would be nice to be able to wear the engagement ring that has sentimental value and, you know, cost a lot of money. Absolutely unacceptable.
Mrs. Natosha Lacy made my experience memorable!! It was my first time buying real diamonds for someone who’s never had a real set before. She was so understanding and explained things to me in detail. She didn’t rush me or fast talk me into buying anything. Very genuine and caring. I would definitely recommend Zales in St. Clair Square and would further recommend speaking with Mrs. Natosha. I’ll never forget this experience.
As a company I give this a one star. Up to 30 days for you to see your money back in your bank account once you make a return. Oh, and you can't lose that 1 piece of paper the store gave you. Customer service has no way of verifying anything and will call the store to see if they can do it. When I came to this location twice pick up and then return I was there for 25 minutes walking around while associates hung out and talked about their sex life. I ended up standing in front of them telling my boyfriend what was pretty and they kept talking. At time of return everyone had a customer so I was patient. Then another associate got someone from the back. That was a 10 minute wait which was the best part of my experience as a whole. I will not be back. And this company is also owned under Jared and the other major retailer. Disappointed completely.
Good deals, however, if you send a ring to get resized expects the timeframe they give you to be A LOT longer. What really made me give a bad review is the fact they never answer calls. EVER. Since they didn’t answer my calls throughout a week timeframe; I went up there and the sales ladies were sitting in the corner laughing, yet they couldn’t answer my phone calls?? I’m EXTREMELY dissatisfied with this company. But, Patricia is a wonderful customer service saleswoman. My ring was going to arrive late right before I went to another country and she got my ring back and resized within a reasonable timeframe.
Comment on this place

Zales map

to add Zales map to your website;



Copyright 2024 | All rights reserved.

You can use our top contact for adding and editing your business's information.
0.0038 Loaded in seconds