Reviews
We stayed here for the duration of our trip to Capetown. I know a lot of people prefer to stay closer to the Waterfront area but we actually preferred staying a little further away. There was a lot less traffic and it’s conveniently located for the other areas that we visited while we were there. They do have a car rental service on-site but we preferred to have our own car for the whole week. The hotel is very clean and has a lot to offer. The staff was great. They were always helpful and attentive to our needs. We got to experience two different rooms. One of them had recently been remodeled and was even better than our original room. We were lucky and had views of Table Mountain and the bay from our rooms. There are a couple of bars and restaurants on site and it is conveniently located next to The Canal Walk Shopping Centre a large mall with a supermarket inside. They also have a day spa near the pool. We would definitely stay here again. Our only complaint was that the water in the pool was a little on the cold side but who has the time to swim when visiting Capetown anyway.
Really nice hotel and most of the staff is really nice, but the restaurant and service is really disappointing! My husband booked us a romantic weekend for our one year anniversary, but unfortunately the hotel did not live up to his expectations. He booked dinner at 7pm every night, we were supposed to get a 3 couse set menu from the chef but nothing was organized. We ended up ordering from the normal menu, which was very disappointing for the price you pay. They even changed one of the dishes that my husband ordered without telling us. They do not communicate with the staff, we had to make sure everything he planned went the way it should. We did not get the turn down service he payed for the first night, we eventually got it when he had to arrange with the staff the last night. We are very unhappy with the service and was told they would contact us... it is a week later and nothing. Very disappointing for a hotel that is supposed to be one of the best!
We had awful service at the hotel. We called the day before to confirm if we can lounge by the pool after our spa treatments however, upon arrival, we found out that there is construction taking place. We ended going to the restaurant on the ground floor. We couldn’t get a table in the dining room due to it being fully booked and I kid you not during the 2 hours we were seated the dining room had ample space. Unfortunately, the service wasn’t any better. Our server was extremely cold towards us and made mistakes with our orders. It got so bad that the manager I believe had to take over our table. We were really disappointed as this was our end of the year function. The only redeeming quality is the Spa facilities.
The hotel is placed at the outskirts of Cape Town. It takes 15 min by car to reach V&A Waterfront. The hotel has two types of rooms: refurbished and the old ones. The refurbished rooms 7th and 8th by Nov 22 are much nicer and contemporary than the old ones. A bit odd the room layout as the bathroom is part of the bedroom there is a glass wall between both. Not aligned with my 5 star hotel standards. The hotel is nice and quiet. Breakfast area is okay and food served is nice as expected for this type of hotels. The huge mall nearby could be a good choice if you are looking for more food options. It is literally 5 min walking distance.
Century City is always a great place to stay. The staff always seemed to understaffed and overwhelmed in the main restaurant and I have noticed this on numerous occasions. Outside of this the service is always amazing. Andile at the pool terrace bar makes delicious cocktails and the newly renovated rooms are fantastic.
Made a reservation on a Thursday evening to have some sushi with friends. The personnel at the info desk could not tell us which bar we needed to go to, despite showing them our reservation details. We were eventually seated at a bar, which was in fact the wrong bar and when we inquired about the sushi, we were told they would discuss with the manager but we're still waiting for a managers feedback. We decided to leave after about 10 minutes of poor, cold, unfriendly service.. Safe to say, I will not be making use of ANY of their services because of the treatment received from hotel staff.
The hotel is neat, clean, and the bed was comfortable, Unfortunately I was there for a business conference and the service was terrible. We asked for finger foods and one of the food items provided was a steak on a skewer. To add to that, I ordered the Alfredo Al Funghi pasta dish, and the mushrooms were off. I wouldn’t go back.
It's a very beautiful hotel. The staff is friendly and helpful. Good valet service and clean rooms.Rooms: 4/5
Beautiful hotel, very poor service at the restaurants. The hostess was very rude and unaccomodating and our beverages took too long to arrive in the morning.Rooms: 5/5
Attended a conference. Great location facilities. Food service is slow. Upstairs bar and pool area has awesome views, great for sundowners.Service: 4/5
