Reviews
Really really good experience. Everything was as expected. The rooms could use a little attention, doors were a bit sticky, but it was still very comfortable, neat. Breakfast was okay, not the freshest, but I enjoyed it. Location is unbeatable, right next to Montecasino walking distance Very secure Parking as well.Rooms: 4/5
This is a tough review because the hotel service was outstanding - the rooms were ok, below par on a global scale but then again the pricing was below global standards hallways were narrow and dingy, gym was small - generally the rooms and hallways were dated. However, the restaurant staff were great, the food was generally excellent, and the front desk staff were great; they were superbly helpful, kind and always had a great attitude. The outdoor patio deck by the pool is lovely, and the hotel is conveniently located, but it needs a refresher. The lobby seating is misplaced and poorly laid out as well. The gym was small with only 3 pieces of equipment - only 2 of which worked.
If I could give a zero I would. Zero communication amongst the day and night staff. You treated as a criminal instead of their team working on customer satisfaction the night staff first night give me a room so I think great reservation sorted and I'm happy carry on only to be locked out of my room the next day because they did not communicate with the booking agent. If a booking was made through an agent and a guest checks in should you not advise the guest with immediate effect there is an issue not lock someone out their room and then the front staff just repeat we understand instead of actually sorting the problem. Never again will I stay nor advise my company to book any collegues here. Only stayed here because monte was full and what a terrible experience # exactly why people leaving SA. Get your act together CITY LODGE MONTE!
They really helpfull the rooms are well equiped and the staff is great. They serve breakfast but i did not have any. Its a great room for a short stay. The double rooms are equiped with both tub and shower and the staff is friendly the meal i had was good too. Nearby activities: Monte casino
Ideally situated, with friendly staff willing to go the extra mile ensuring your stay is good. Rooms feel a bit datedRooms: 3/5
My 4th time staying here, unfortunately this time was pleasant.1stly one of my favourite swimming tops went missing ,and even though 1lady went out of her way,..the way she spoke to me on phone ,she had no phone ethic, she also said if the lady passes the lie detector I must pay.imagine that they make me feel like I'm the victim.then..the aircon didn't work and no it wasn't load shedding..also the toilet didn't want to flush. Just didn't enjoy my stay and not sure if I want to return.we also spent news year here over the past two years with my Aunt.very dissapointed
Nice and clean always my first choice when travelling friendly staff and lovely breakfast offered as well.
Nice place. Staff were thoughtful and respectful. Enjoyed my stay.
Excellent room service and food by City lodge !! Water pressure is just an issue in the room, other than that clean and tidy !Rooms: 4/5
Loadshedding and no heaters in the room. Very unpleasant, freezing night. Wheelchair accessible room... asked for non smoking. Put into smoking room. Bathroom is big enough for proper wheelchair accessible. Wooden fold down seat not right for a paraplegic to sit on, metal around seat cuts into the back of legs. Suggestion... get a proper moveable shower chair/komode that can be requested. Staff so willing, professional and friendly.
