Clicks Plumstead Pharmacy

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"Clicks is a leader in the healthcare market and seen as the largest retail pharmacy chain with over 640 in-store pharmacies. Clicks offers low medicine prices, competitive dispensing fees, no administration fees, professional advice, and a wide range of healthcare products.With it’s wide range of generic substitutes, Clicks customers are assured of getting good quality at great prices. Clicks also offers a free and convenient Repeat Prescription Service which pre-packs your medication for collection.Conveniently located in Clicks stores as well as 37 Medicross centres – you can be sure there is a Clicks Pharmacy near you"

Address: Main Road , Plumstead, Le Cap

City: Cape Town

Street Number: Main Road , Plumstead

categories: medical center

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Reviews

Visited the clinic @ Clicks Plumstead  on 6 December 2022 . Sister Nono was on duty. She was very professional and extremely polite. She has a very calming bedside manner and made me feel at ease from the moment I walked in. Thank you also to Robin Barnes and the pharmacist for assisting me with my purchase. Great service received.  Thank you.

I really enjoy this clicks. They are usually friendly and helpful. I have a massive number of items on my script that requires a lot of time and effort and they're almost always helpful. I took off 2 stars because of Lindsey. He is very rude and dismissive of me. Never believes anything I say even tho I've been taking the same medications since I was 1 year old and been coming to this clicks for two years. He even went as far as to call my pulmonologist when he didn't believe my "story", even though it was written on my script FROM MY PULMONOLOGIST HIMSELF.

Trying to get hold of the nurse is shocking! Always scary when i have to get meds, worrying if i can get them on time as it takes days to get hold of them.  Usually end up having to drive to clicks to book. Really sad that a pharmaceutical company has such bad client relations.  CLOSED DURING LOAD SHEDDING

Called this Clicks on Monday to put a few products aside to collect on Friday. A man answered & couldn't understand what I was saying so he let another lady take over the call. I first asked if they stocked the specific product that was on sale 3 for 2, she left me on hold to check & then confirmed that they have the product. After asking her to put 3 aside, the lady confirmed that she will put 3× the product aside for me and that it will be kept aside until the end of Friday.  We went to collect it ahead of time on Thursday & there was nothing set aside & nothing left on the shelf. We later found out that they don't even stock this specific product even though the lady had previously confirmed that they do.  All we received was an insincere apology after having to explain the situation to them multiple times. All they could say is "Well if you can't give us the lady's name then we can't do anything about it" with some major attitude from the assistant & the manager herself. They made it seem as if we were to blame & that it's not their problem since we didn't ask this lady for her name on the call.  They didn't even care to help fix the situation, we had to ask them to call other clicks - something the manager should be offering to do. Luckily 3 Arts down the road stocked the product so we didn't have to waste too much extra petrol.  This isn't the first time they provided poor customer service. A month or 2 ago I purchased an FNB replacement card & there was an issue with the card after the transaction had already gone through. I was in a hurry so I asked them to rather reverse the transaction because I didn't have time to wait for them to call around. After 10 minutes of them still not listening to me & insisting on wasting time calling around, I had to call the manager who then had attitude while reversing the transaction along with an insincere apology.  Beware: when things go wrong here, don't expect decent customer service.

I visit this branch often, in particular the pharmacy section - these people are extremely helpful and polite. I will continue using this branch because the staff are so helpful.  I come from a retail environment so I know what its like dealing with customers - Treat others with respect if that is what you expect from them. Retails is exhausting work.

I would like to thank Zaeem Alli for excellent service. He provided medication that sorted out an issue I have been struggling with for months. He was extremely polite and professional during out interaction. Really appreciate the good service.

One of the smallest branches but always have what I want, always a good ahopping experience.

While it is wonderful to have clicks in Plumstead their pharmacy service is terrible compared to other clicks. The dispensary never answers their phone, they don't return calls and the service is slow. The staff are friendly but I suspect they are very understaffed. I dread having to collect my medication each month.

We have been getting all our medicinal requirements here for years now

This was my first time at Clicks pharmacy in plumstead and it was my worst shopping experience. I purchased some items that were priced incorrectly. When I advised Gina in a polite way who was the cashier a the time to review the pricing on the shelf as it did not tally with the price indicated on the receipt, she walked away and made a snide comment saying " oh I don't have lus for these people". She felt that I was a nuisance needed to just leaver the store. This was such disgraceful and to top it off, I had to insist several times to have the pricing corrected on my receipt as this felt like the store was trying to deceive people by charging a price that's different from the listed price. I got no customer service whatsoever from the staff at the store.  I will never set foot in clicks Plumstead ever again and I will not recommend anyone to go this store and if you must, please double check the listed price and what they charge for items.

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