Reviews
Still the best service when it comes to buying a Mac. Their tech support, is far superior and not out sourced to 3rd parties. like both Apple Stores in the V&A Waterfont. Tech support is done on the property, Dropping off my updated back up, for installation on my new machine, plus their knowledge on 3rd party apps is a bonus. Returned the same computer I purchased from the Apple Store Waterfont, after being told “we don’t support 3 party apps, like Microsoft, it’s best to take your machine to incredible Connection”. That’s when I decided, rebuying the same machine from DigiCape would be the best option, and… it came with a further extended warranty, plus a free copy of Microsoft 365. The experience was far better, the sales team more relaxed which allows them to feel more confident in sales. Unfortunately Apple Stores are tied down with red tape and their higher-arcy on their floor does them no justice. @digicape, it’s great to be back after 15 years. and Technician Wayne Carter is the business.
Garden Center store is a joke of retail professional ethics standards and product knowledge. Instore staff seem uneducated regarding Apple products and technology, companies staff members are unfamiliar with Apple services regarding product financing and discount services for any product , rude service and they dance in store abusing store stock . Clearly are paid to do nothing and can’t be bothered to educate themselves on product and services of Apple knowledge. Prices are 4times more than market prices vs 20% mark up. AR chooses not to offer Certified Refurbished products as advertised by Apple no trade in to discount product on mobile products or business finance services on product bundles . Most horrifying retail experience for a Apple AR Lack of effort & professional ethics as retail outlets Digicape has never been this unprofessional , staff were free loading and clearly get paid for doing nothing as promotional sales staff with no product training only common knowledge on prices that are 4 times higher than regional partners M.E and sub Saharan African markets Apple should revoke their license to as a AR It was shocking and a insult to Apple as a brand regarding product experience retail
The manager Phia is amazing. She is always multi tasking with a huge smile on her face. She sees everything and will always be here when you have a question.She is very knowledgable and will always advise to your best interest. From the first step in the shop you immediately feel that you are in the right place. One of their technician called Cheston i had to deal with was very fast, kind, patient and knowledgable. You get the feeling that all the people working in this shop are all friend sharing the same passion in tech. Yet they all work in a very pro way with great business ethic. Well done everyone !!!!! I am a very happy customer...............
One of the most impressive customer experiences I have had in my life and coming from an IT background I do not say this lightly. Their team and customer service is world class and I highly recommend their company for anyone looking for a reliable service provider, especially for a business.
Had my Mac repaired after my screen broke due to a fall. Crazy expensive as known for an Apple repair service. That's not the fault of Digicape. they are just handing down the ridiculous prices from Apple. I enjoyed the speed and professionalism of their service.
Ordered something online from Digicape and it came the next day with free delivery. Really amazing service with amazing products! Highly recommend!
We received very good customer service from Dean Daniels in-store and by follow up. Friendly, professional and swift! Thanks Dean
Probably the most helpful Apple outlet in South Africa.. For those not apple savvy then this is the place to go to, unlike the other stores where you are treated as a nuisance .... A big up to Dean as well
I dropped a MacBook Pro off for a trade-in assessment, and picked it up an hour later. Lyle was honestly the most friendly - he really went above and beyond to make me feel welcome. I even called back later to ask for some advice and he willingly gave me his time and opinion. 12/10 recommend if you'd looking for a fast and friendly experience!
Digicape was highly recommended by a colleague. I took in an iPad for repair, and received it back in tiptop condition the same day. Once your devices are out of warrantee, rather support these smaller shops - they are highly skilled and definitely more affordable.
