Double Tree Hotel Cape Town

I loved my stay at this hotel. All the staff are so professional and nice with great customer service. Being a gold member, I also got free breakfast which was amazing. I was here to distress and it did the job. The rooms are spacious and nice. There is kettle so you can have tea whenever you want and there is a mini fridge to store your drinks/juices. There are also shuttle services didn't use this service though if you want to go Waterfront. And the gym is open 24hrs. The hotel is also strategically located in the same building that has food restaurants/joints such as Kimchi making it super easy to grab something to eat real quick.

Great hotel. I loved the experience and comfy rooms. Staff was excellent and travel desk was ok too. Only downside for me is that someone was praying so loud in the night not sure it was a guest or outside the hotel. Certainly coming back in a few weeks time and hopefully I can get the same room with a view of the table mountain. Oh, and the lady on the eggs at breakfast is super friendly. All staff are lovely

The best Hilton stay I had ever! Staff is exceptionally helpfull and super friendly. We ended up here after missing our flight due to a medical emergency. The staff genuinely expressed their concern and sympathy. I highly recommend this Double Tree hotel.Rooms: 5/5

Absolutely loved this hotel… I have been living in a lot of hotels around the world and this this time I stayed here for some nights while working in Cape Town and it was amazing. The staff was very helpful and nice and the breakfast was lovely. I can really recommend the bar also with a fantastic bartender. I will come back!Rooms: 5/5

I do not recommend this hotel! A lot of money that I left behind was stolen from my locked safe on the last day. I contacted the management and they said they would look into it and I even contacted the global Hilton chain, so far they have not given me an answer. Terrible hotel they didn't even agree to bring us a stopper for the bathtub so we wouldn't take baths to save water. Bad service and do not recommend at all!!! Area not recommended. Lots of beggars outside the hotel. Terrible noise also from the mosque next to the hotel and we would wake up in the middle of the night from the noise

Rooms need some maintenance. My colleague and I stayed in two rooms. Both had broken toilet seats. Her curtain had bad holes and my basin was blocked for the whole week we stayed. South Africa suffers power guts which the hotel cannot do anything about. Although there is emergency power generation most rooms have no power with no air conditioning. And windows do not open creating a little sauna. The only access to rooms is with elevator which gets stuck when there is power cuts. Hotel is in isolated and potentially unsafe area requiring quite a bit of travel to get to attractions or restaurants. Breakfast was OK but nothing wow. Staff is fabulous.

Stayed here for the 2nd time the first pre COVID when we felt it was better. Last time, as a diamond member we were upgraded to a loft room and to be honest that was our only reason for returning. This time we were less fortunate and whilst the room was large it was soulless. Very dark. Check in was very slow and painful, we'd booked a day room in addition to our 5 night stay, to ensure we'd get into a room straight away after a long flight. But we were kept waiting 20 minutes plus because they couldn't get hold of the cleaning supervisor to see if the room was ready. Exhausted as we were, we didn't appreciate the delay. The hotel is in a less than salubrious area of the city, certainly NOT a tourist area and if this is your first visit to CT, or you don't have a car, I'd definitely not recommend it. Breakfast is pretty good but there's a real problem with getting a coffee, there isn't a machine or urn and you are reliant on the busy wait staff spotting you so you can order individual cups. Some days we were sat down for 15 or 20 minutes before we saw someone arrive with a coffee. Same issue to get refills. This would be such an easy fix, or at least ask the guest as they arrive if they'd like tea or coffee as other hotels do when it's not self service. Parking is good in the basement and secure although they charge R60 a night, which in this area seems greedy. There's nothing restaurant wise in the immediate area, aside from the hotel restaurant and although there's a shuttle service to the VA waterfront, that only runs in the daytime. Finally, as SA is suffering daily power cuts nationwide, this hotel has only got generator back up for half the hotel! So if you're in a room not covered, you won't have air conditioning or lighting! Overall, definitely not for a first time visitor to the city due to its location but if you're confident driving in the area it is a viable option as the prices are reasonable for CT. Without the upgrade to a loft room this time, we will most likely not return again, I feel we'd much prefer to stay in a more central and safer area.

Room was great but needs some carpets - I could feel the dust on my foot. Breakfast is good with ok service. Limited cheese options for some reason.Have to travel out for dinner very limited room service menu and surrounding options.Rooms: 4/5

Our stay was amazing. The staff made us feel very welcomed, and even our friends who came to visit were made to feel hotel guests. The bar is very nice for evening drinks.

Decent Hilton property. Great breakfast buffet with very nice staff. The hotel is about 10 minutes by car away from downtown. To some that might be a benefit, for me it was a drawback. The hotel elevators looked very old and frankly a bit sketchy.