Game Stores - Heidelburg

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"Game is a trusted brand with an over 50-year heritage of delivering the best value on quality merchandise for African consumers, through its 108 stores in South Africa and 28 throughout the rest of Africa. Since its inception in 1970, Game has been focused on providing our customers with unbeatable prices, which is reinforced through the Game Price Beat Promise."

Address: 7 Jacobs St, The Heidelberg Mall, 1441 Heidelburg, Gauteng, South Africa

Phone: 0861 426 037

City: Heidelburg

Street Number: 7 Jacobs St, The Heidelberg Mall

Zip Code: 1441

categories: shopping & retail

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Reviews

Shockingly poor place. My first mistake was going into Heidelberg Game, again. Bought 3 Amaze wall heaters, super dumb of me as 2 of the boxes were open. I should have known right away that they were reselling returned stock, it's the kind of careless mistakes they make. Got home and put the first one up from an open box. Light went on but it didn't heat up. Same story with the second one from the second open box. The 3rd one in the closed boxed worked. Second mistake I made was bringing the 2 broken ones back in one of the wrong boxes. Instead of using logic and accepting that I'd been sold two broken/previously returned heaters. I got back a broken one and only one was refunded. This game is k@k and the sloppy service clearly permeates down from their shoddy and never present management. Not the first time I've dealt this nonsense. Trust me. Run Forest. Go out of town for your goods.

Standing for nearly 10min awaiting service. In the time I stood there not 1 GAME personal in sight but at the furthest end of the store the personal is on their phones having a JOL and chatting as if there is not 1 client in store. Eventually after asking twice for assistance 1 cleaner came up and said to me sorry the lady is on lunch. Question - is there only 1 person to help a client in the store. We have spend thousands of rands in your heidelberg Game store and this is the treatment one gets. Absolutely pathetic. So when asked for the manager OH SORRY HE IS IN HIS OFFICE WITH NO EFFORT TO EVEN CALL HIM. SO I TOOK MY BUSINESS TO ANOTHER STORE WHERE I WAS GREETED WITH A SMILE AND GAVE ME THE BEST SERVICE.  GAMESTORES IF THIS IS HOW WE GET TREATED IN YOUR STORE - WE WILL NEVER SUPPORT YOU AGAIN. LOADS OF OTHER STORES THAT WANT AND NEED THE BUSINESS ....  REGARDS.

No price on the shelf or item and no one to help you. What a waste of retail space.

Was disappointed ito paying for a fridge order on the 3rd and still not having it on the 14th. Also had issues exchanging inferior air con blocks with dodgy power cable fittings that then get sent for repair only to fail on you again later. Customer service generally tardy, with limited exceptions.

The staff at this store gives the Game franchise a terribly poor image. They are unhelpful and unreasonable. Those in management are even worse because they do not respect the customer. They are not knowledgeable about the products they advertise and sell. Even if they sell you a defective product they will look for excuses and make you go in circles instead of doing the right thing and resolving the matter promptly. It is honestly a horrible experience to shop here. My experiences have thought me to  avoid this store.

Not my favorite general retailer, but I like the fact that they frequently offer specials that fit the budget. Theye are also not a bad choice for electric equipment and other electronics. In fact, I bought my Defy gas stove from Game and I am impressed with their customer service.

Very neat shop, but they can improve on training their staff. In more than five occasions we had to wait more than 10 minutes for someone to assist us.  We only had good experience in the computer and printing division, ladies there were very quick.

Terrible shopping experience. Staff at Electronics department is non existent. The lady there did not have any knowledge. I went to buy a TV. She could not answer any questions. After standing around waiting for someone competent ..."he is coming" , I just left. There is absolutely NO customer interest. Instead they stand around chatting to friends. Do not waste your time. Go to a store that wants to help customers

Worst experience ever.  Not my favourite retailer to start with, but they went out of their way to find a problem for every solution.  The floor Manager Matshepo if that is her name gave me her details and telephone number- a number that does not exist.  I was unable to purchase my son a tablet, even when I advised them that I do not need a sim card.  I had my ID and just wanted to mail them my proof of residence which they refused-  this despite the fact that I had my business card and a contract with vodacom. They just did not want to work.

Good store. Good variety of products. Not as big as the average game store but has more than what is needed. Has a nice food department. The exercise department is quite small with limited equipment. Gardening and outdoors department is very nice, as well as the electronics.

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Heidelberg shopping mall

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