Reviews
It's sad to pay every month for medical aid and receive a service that is worse than a public hospital. I was highly disappointed with the service at Garden City and at how unprofessional the nurses were. I had a miscarriage and it was regarded as non emergency, they messed up at casualty and assigned me to a gynecologist that isn't mine after I clearly told them who my gynecologist is. The gynecologist who was on call didn't attend to me as I was not her patient and was told that the one that works with my gynecologist who was on standby has left and will not return to assist me because I am not a P1 case. At that point I am bleeding heavily but I am not considered as an emergency. Luckily my husband was able to get hold of my gynecologist directly and he came through to assist me. I was really disappointed at the nurse who was asked by the ladies who were with me if she can't get a doctor because I'm bleeding heavily and she said that nature must take its course and the doctor will only see me tomorrow. She shared confidential information with people who were in the ward. What if I did not want them to know what has happened to me? I am not returning to this place, I have witnessed many other things that were very dissapointing.
In early December 2022, a neurologist requested me to spend a night at Garden City, to conduct a halter EEG, an MRI, and an overnight sleep study. On the first evening, scheduled for the halter EEG, the evening shift ward staff switched off the EEG, and in the afternoon of the next day when the results were due, there were no results. I therefore had to stay another day, to repeat the EEG. On the morning of the second day, the nursing staff tried to prep me for theater twice despite me explaining to them that I was not due for theater. They also did not know how to complete the patient observation report, and asked me to show them how to do it. On both nights, visitor protocols were not observed, and visitors continued to enter and leave all day. Lights out protocols were not observed either, and - during a sleep study - lights remained on until late in the evening. Attempts to randomly prepare me for theater continued throughout my time in hospital. On the second day, I was due for an MRI. Being aware that I would have to prepare for a halter EEG in the afternoon, I asked the nursing staff whether they had booked the MRI to occur before that. They ignored me. Eventually, I phoned the neurologist's office myself and asked them to arrange the MRI. They called the ward staff and arranged an MRI. When the MRI staff came to collect me, the ward staff lied and told them that they had been unable to schedule it because they "couldn't find a wheelchair". I walked to the MRI and conducted it. The MRI staff informed me that they had never been informed. On the evening of the second day, the second sleep study assisted by a CPAP machine needed to be conducted. I was informed that this would occur at 17h00. At 19h00, I forced the issue and called the sleep study researcher myself. She had not been informed and arrived with her husband, clearly coming from an event. Once again no visiting protocols were observed, visitors continued to enter and exit all night, and lights stayed on. At 21h00, the nurses provided caffeinated tea to the ward. During a sleep study. At no point during any of this was I attended to by a doctor. After the first day, no further attendance was provided by the ward staff. On the last day, I booked myself out. This is inarguably the single worst medical and/or hospital experience of my life, and if I was given that option of returning to Garden City or dying, I would give serious thought to dying.
From admission to Discharge. It's the BEST hospital experience I have witnessed. The Drs are quick to treat and not drag along hospital stay.. Guys, this is an amazing hospital to my surprise.. I have visited more than 10 hospitals,and can say hands down ,this is the closest you will receive to 1st class overall care.
My wife was admitted for a c/s We paid for a private room. Room 10. The room was in a pathetic state. Electrical cables were hanging lose overhead from the bed. Which is extremely unsafe for my family. Nursing staff attitude was suboptimal for private care, felt as if a favour was being done every time. Extremely strict visiting policy not clearly indicated nor informed of before booking the private room. One day security officer allowed 3rd visitor provided i, the husband who paid extra to be there all the time went out. And the next day it was a problem. Misinformation and overall a poor experience.
This is by far the worst Netcare hospital. The nurses are extremely rude, unsympathetic and have the worst attitude towards family members as well as the patients. My mother was initially admitted for 2 days but due to the hospital being unequiped, she ended up staying another extra day. When the nurses were asked if they have any updates on when the doctor would do his round to check on the patient and discharge the patient, the nurses said that they phoned the doctor's room to ask but the receptionist did not answer them and hence they couldn't say when the doctor would come. I, myself then went to the doctor's room and the receptionist was surprised that my mother was still not discharged and said that the nurses from the ward had not called the room at all in the past 3 days but we were told by the nurses that they have been in contact with the doctor's receptionist. This hospital is nothing more than a money making scheme and the nurses need to be trained properly and should behave in a professional manner towards their patients and the family members.
I was hospitalised at Garden City on 1 November. I have been at GC many time before and knew it was going to be a pleasant experience. How far from the truth. This stay was the worst experience of my life, apart from the 4-5 staff that was pleasant and helpfull, it was not a good stay. The food was really, really bad. In my opinion the food was made by people that can not cook, have no resouces for decent food and know absolutely nothing, nothing about food.
To ICU staff Sister Nyiko, Kedibone, Zinhle, Norma, Nomsa and others thank you for taking your time to take care of me and even make me feel relaxed during my stay. You made it easy and simply for me to. Trust you will continue doing that to others and May The Lord Almighty continue leading and blessing each and every one. Stay blessed. Tebo Pule.
I went to this hospital after my daughter was in and out of hospital from the age of one, after going to different hospitals I then decided to go to Garden city that where my daughter got the best help she is 7 years old now the last time I went to hospital was when she was 5 at Garden city, best doctors and nurses they are amazing
If you love your family never take them to that hell. My wife was at from 05:00 to 16:00 without. Dr Nadioo is undermining and disrespectful. She is not suppose to be in that place.
Absolutely inefficient ..In high care incorrect glucose levels were recorded for my mum .and nurse administered insulin based on incorrectly recorded levels ..investigation is still pending . High care is very short staffed.ine nurse is looking after a few patients . A night nurse was absolutely unsympathetic to my mums needs after she had been administered the incorrect Insulin dosage ..Pathetic services .
