Halfway Toyota Fourways

I recently had a service experience at Toyota Fourways, and unfortunately, it was a highly disappointing and unsatisfactory encounter. My overall impression of the service provided was extremely negative. From the moment I arrived at the dealership, it was clear that the staff lacked professionalism and customer-oriented approach. They seemed disinterested and indifferent to my presence, providing minimal assistance and showing no willingness to address my concerns. It was an unfortunate display of apathy and negligence towards customer satisfaction. I took my father in to test drive and purchase a Toyota Corolla Cross, and even though I booked an appointment with the Sales executive the previous day, he was busy with other clients. We waited for 45 minutes and ended up leaving. We were asked to come in later that day. We came back and he was busy with other clients. Instead of referring us to a different sales person, he lost us as customers. Furthermore, the level of communication and responsiveness was abysmal. My inquiries and requests were met with delays and, at times, complete disregard. It was incredibly frustrating to be kept in the dark and left without any updates or explanations. The staff's inability to communicate effectively only added to the sense of disappointment and dissatisfaction. Overall, my service experience at Toyota Fourways was nothing short of a letdown. The staff's lack of professionalism, inadequate knowledge, poor communication, and neglect of the facility created an atmosphere of frustration and disappointment. I would strongly advise against seeking service at this dealership, as it fails to meet even the most basic expectations of quality customer care. I sincerely hope that Toyota Fourways takes this review seriously and implements significant improvements in their service approach, staff training, communication, and overall customer experience. Such fundamental changes are necessary to rectify the numerous shortcomings that currently plague this establishment.

Quite disappointed really. We are looking to purchase a vehicle ASAP, we went to the Toyota in Fourways last week Saturday with the intention of buying a vehicle. All the staff ignored us even though the floor was empty and they were not busy. When we walked in, we were definitely seen by the salesman. Does Toyota Fourways not need the business? Is this how they treat their customers? I'm really disappointed that not one person assisted us. Would not recommend this branch.

Had an express service done on my Toyota this morning and was helped by Milandre. The service was the BEST i have ever seen. I was left with my mouth hanging open when she returned the vehicle and ran a techincal explanation of service. Brakes 90%, frnt, 3mm rear, but dont worry they start at 6mm. Tyres 8.8mm , 2.2 bar all round...etc etc...guys keep this lady happy, she is worth GOLD!!! In 25 Years of dealing with dealers...this was a FIRST!!! THANK YOU!

I got nothing bad to say about halfway. Checking in with Noxie is fast and easy. Michelle @ service reception is so welcoming, doesn't matter how busy she is, she will welcome every one with a beemping smile. Waiting area, while waiting for your vehicle, is cozy and clean. Free Nescafe coffee. You need to be patient while you wait for service, or there's a driver who will drop you off and pick you up again. Every department from Main Reception to new and used vechile sales area and customer toilets are spotless.

Phoned Reception, asked to speak to a salesperson, sounds like the receptionist is im the bathroom answering calls, and transferred me to the wrong department. Service department transferred me to the sales department…. No answer. Phoned back, the phone rang and rang and rang, eventually the receptionist answered but still sounds like she’s in the bathroom. She finally transferred me to the correct department/ sales department, got through to a sales agent, they accepted the call and then ended the call straight after. Should it be so difficult to get a hold of someone? I will rather get my vehicle somewhere else.

Poor pre-delivery inspection. Poor after sales support and service. I wish I could say it was me, however, either toyota builds bad cars or these guys deliver bad cars. Recommend buy elsewhere if you value your time. I have to take car in for the 3rd time in the first 7000 kms. GR four owner.

I have been using this dealership for parts for many years from when Billy was working there to now Nishel who assists me along side David. Very efficient and on the ball, always willing to assist. Keep it up guys amazing work.

Always excellent service. Don't use any other dealership for servicing.

Very good service here you even get attention from the first entrance

Super friendly staff in service department. They also well informed and will give valuable advice.