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Reviews, get directions and information for Home from Home Hospitality

Home from Home Hospitality

About

Home from Home offers serviced self-catering apartments close to the prestigious V&A Waterfront and the Cape Town International Convention Centre.

Description

Home from Home provides luxury self-catering accommodation in Cape Town from studios, one bedroom to three bedroom apartments including penthouse suites.
Our exclusive portfolio of luxury apartments include the five star Marina Residential adjacent to the V&A Waterfront and our four star establishments. This includes Canal Quays overlooking the Cape’s historic harbour, Harbouredge situated between the Waterfront and Signal Hill, and Icon in the hub of the city’s financial district.

Our luxury self-catering apartments have a fully equipped kitchen, open-plan dining and lounge areas and spacious bedrooms. Apartments have been individually furnished and equipped to the exacting standards of the South African Tourism Grading Council.

Our range of services include apartment orientation, complimentary tea and coffee on arrival, 24 hour security, access to free Wi-Fi, daily housekeeping, designated underground parking and the booking of tours and sightseeing excursions.

Our service to guests is about comfort, convenience, access and affordability. As a result we work hard to ensure that each hotel provides guests with the luxury of space and modern amenities for their stay here in Cape Town.

Mission

To provide luxury self-catering apartments as an alternative to traditional hotels, through the support of a dedicated and talented team of individuals who care about customer service.

Products

Studios, one, two and three bedroom apartments including penthouse suites.

All apartments feature a fully equipped kitchen, open-plan dining and lounge areas and have access to free Wi-Fi and exclusive guest and concierge support services.

Address: 24 Hans Strijdom Street, 8001 Le Cap
Phone: +27214182821
Email: az.oc.emohmorfemoh@snoitavreser
City: Cape Town
Street Number: 24 Hans Strijdom Street
Zip Code: 8001
categories: travel company, apartment & condo building, service apartments



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Reviews
This is the worst Agency I have experienced we booked 7 apartments and Pre-Paid - The accommodation was cancelled in time due to the COVID Lockdown, We cannot get through to the agency after trying for more than 18 months Our requests are ignored. I will definitely take Legal Action against these Thieves
Terrible service, we cancelled our stay for April 2020 due to Covid, and now, 1.5 year later, we still haven't received a refund. The first year they were still responding, saying they would start the refund process soon, but they have stopped replying since early 2021 and still no sign of a refund. STAY AWAY FROM THIS CORRUPT COMPANY.
We have 2 apartments being managed by Home From Home. They are very friendly at first to sign you up as a client, but as soon as its signed, all forms of SERVICE AND COMMUNICATION disappears. Their management fees are extremely high, they also charge for affiliation fees if there are bookings from other booking siteswhich is standard, but they cant provide any invoices or proof that the bookings are made through those channels. In which they earn they extra commission, basically means they are committing fraud. We on a monthly basis have to follow up for our booking reports, statements and payments which are always late. We have now ended our contract with them but are still waiting for our payments which are promised by Charles Bloem CEO, but to this day nothing has been paid. I STRONGLY RECOMMEND TO NOT MAKE USE OF THEIR APPALLING AND CORRUPT SERVICE, YOU WILL REGRET IT. WE WILL BE LODGING A LEGAL CLAIM AGAINST THEM IF WE HAVE NOT RECEIVED OUR DUE PAYMENTS BY THE END OF MAY 2021 AND IF ANYONE WHO HAS EXPERIENCED THE SAME ISSUES WOULD LIKE TO ADD TO THE CASE , PLEASE FEEL FREE TO CONTACT ME AND WE CAN DISCUSS A WAY FORWARD.
My complaint is not about the place I stayed in it's about the service I received from Home from Home Atlantic Seaboard. I made a booking on the 23rd of October for the 7th of November 2020. The night before I call the venue and they advised me that Home from Home has cancelled my booking without even letting me know! I had to look for other accommodation for my family. I had to call them to request my refund. I have been calling emailing since the 8th of November but I still have not received my refund. I had the worst experience with Brandon and Anna Wolman! They do not know customer service at all! I wish none of my friends and family ever use your services you are pathetic.
Great Locations for Waterfront and City With many Units in ICON, HarbourEdge and Canal Quays. Home from Home manage apartments like a Hotel. Very well equipped and clean with most of everything you need. Staff are extremely helpfully and accommodating. Super Base for a Cape Town Visit or even a Longer Holiday.
I cancelled my trip within the free cancellation period and I still haven't received my refund, despite numerous communication efforts.
Worse service ever. My check in time was 2pm... I've been waiting for almost 3 hours and I still havent been given a room..
It is a very clean place and the hospitality there is amazing
Translated by Google Home from Home manages many apartment buildings in Cape Town. The company is very professional. The facilities are super clean, the staff and security are super professional. After a complaint from me - too loud - the staff immediately responded to my wishes and quickly got me a new - excellent accommodation - 10 stars out of 5 - real service Original Home from Home managed viele Apartmenthäuser in Kapstadt. Das Unternehmen ist sehr professionell. Die Anlagen sind supersauber, Personal und Security superprofessionell. Nach einer Beschwerde von mir - zu laut - ging das Personal gleich auf meine Wünsche ein und beschaffte mir ruck zuck eine neue - hervorragende Unterkunft - 10 Sterne von 5 - echter Service
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