Northwest Animal Emergency Clinic

Had to pay R3500 for them to only shave my dog and give him antibiotics on a drip. No medication was given and they refused to put stitches. That had to be an extra charge. Had to take my dog to another vet for stitches and proper treatment.

THIS IS THE WORST PLACE EVER!!!!!!!! I HAD TO CLICK 1 STAR TO POST, BUT THEY ARE NOT WORTHY OF ANY STARS!!!!!!!! Tatenda, I can't call you a doctor, you are not worthy to be called a veterinarian!!!. Who ever qualified you as a vet should have his qualifications checked!!!! You are the worst Vet I have ever came across, I THINK YOU ARE A DISGRACE TO THE VETERINARIAN SOCIETY, AND EVEN BIGGER DISGRACE OF A PERSON, you have no people skills and if an animal that comes to your office don't mean anything to you, well to me and I am sure a lot of other people, our pets mean the world to us. You told me to keep quite when I tried to explain my dogs symptoms, you had no compassion, probably because I woke you up!!! And then you chased us out of your office when I got emotional. My pet was admitted this morning. YOU are NOT AN ASSET TO THIS PRACTICE, AND I TRULY HOPE THIS PRACTICE GETS RID OF YOU!!! I HOPE THIS CAUSE YOU TO DO SOME SELF REFLECTION! And be sure I will tell everybody about you and your practice. SHAME ON YOU!!!!!

This is the worst after hours emergency vet I have ever seen! The so called Dr Tandeka was not bothered about my fur baby dog choking and struggling to breathe. He was so cold and rude and had zero sense of urgency to help.. you get there, then he is the reception person as well as a 'dr' vet..he then asks you to first fill in a lengthy form, without even taking your dog to help with the actual emergency! He talks so slow and doesn't ask any questions neither does he show any emotion or sympathy! We also had our other bigger dog there as we couldn't leave him at home..and then this guy tells us, to put our dog outside in the cold, 'as it's a hospital and that dog is not sick' but there was no one in reception..we were the only ones there!! Then when you leave your dog outside, they can fit through the roadside security gate, which is not covered with mesh or anything! So eventually my choking fur baby had an x-ray done..only to be told that there is something stuck in her lower esophagus..and this 'dr' then said he must keep her overnight to give her anesthesia and push a pipe down her throat..but he can't give any reassurance about whether the procedure is risky or that the anesthesia won't be life threatening.. I was shocked, in tears, desperate and at a loss for words! The 'drs' assistant was just as rude and when I asked him if someone will watch over her during the night as she is extremely anxious by nature.. the assistant rudely said that they are here on the premises so there is someone here..but he never once said that he'll give her some extra care.. I asked him why are they so upset and non caring, to which he said: I'm not the doctor, speak to the dr; then he turned his back on me in his chair and just ignored me! It literally seemed like we disturbed them from their private party or sleep! There are only 6 cages in there, not separate from the hospital table..and there was only one dog in one of the cages..who looked severely drugged and non responsive, but awake..just staring.. there was no water in there and no heating provided for the cold tiled floor.. The 'dr' then said to us, the total amount is R5500 and that we have to still pay more once we fetch her and take her to her house vet for further operations! I then felt very uneasy in leaving my baby there.. and I said I want to stay overnight until she is breathing normally again.. the guy said NO, I can't, and pointed to the sign on his door, saying 'staff only'.. as if I'm an idiot.. my bf told him that there is no need to be rude and be so childish.. the 'dr' then shouted back, I'm not rude! My bf said, you are! the guy continued to argue, and he then took my bank card, but before swiping it, he said to us, 'would you like to somewhere else' .. then I had enough and I said yes, and walked out.. he was just so uncaring and heartless.. neither my baby nor I have ever been so ill treated like at this so called animal hospital.. needless to say, we had to drive 20km to the BEST Animal hospital there is, and I shall review them 5stars! FVH.. That doctor was the most caring and helpful as a 24hr doctor should be..my baby was given a vomit inducing mixture and the blockage came out and she was given a pain injection and anti inflammatory tablets to take home, and the doctor said that she can go home, no need for severe operations or any trauma like that so called vet thandeka said, who only wanted money.. plus this excellent doctor charged much less!! This northwest vet clinic must be closed down, and thandekas license revoked, as he is a danger to animals!

Heartless, rude and cold vets who do not give a damn about the animals at all. Please do not take your beloved four leggeds there. Dr. Tandeka you should never ever be allowed to treat any animals ever again. DISGUSTING! How is this practice still operating in our community and still in business left to mistreat and misdiagnose animals?

Great, fast service. Super helpful knowing there’s a dedicated after-hours vet service available! Thanks for the help, folks!

Heads up. The clinic is actually situated accross Hendrik Potgieter. Between Lichus street and the news cafe.

Thank you once again for your kindness and prompt attention last night.

Thanks so much Dr.Tandeka. We received prompt and caring service !