Protea Hotel by Marriott Kimberley

Hi guys. Nice stay thank you for one night. Great location. Dinner needs work. Our room based at an exit door with fan noises. Makes me wonder!! And you do not have to be so obvious that we are a multiracial couple. It's 2023. I feel our room was based on the opinion of the Receptionist. However Siphiwe and his breakfast team with morning receptionist was on point. Highly expensive alcohol and even bottled water. Consider that please. If you ask will we be back? Probably a no from us.

This is a must visit if you ever in the area, right next to the big while is this gem of a hotel. Its old school yet homely decor makes you instantly relax when you walk though the door, the food and variety since I am a vegetarian was acceptable since most places forget about offering a vegetarian option, the rooms are big and homely and the views instantly re-energises you...do yourself a favor and go spend a night or two there..

Beautiful venue right opposite Kimbereley's Big hole. Lovely rooms. Was very disappointed when I ordered from room service. Very expensive and you don't get what they advertised on the menu. Buffet breakfast was great.Rooms: 4/5

Loved the room, a quaint feeling of the past but with the comfort of the present. Very comfortable bed. The dinner buffet was really good. Nearby activities: Bordering the Museum and the hole

Can do better food. Menu is not very good. Some kitchen staff rude. We were twice told we were early at the dining room and in both instances they were behind time. And we had to rush as we had commitments. One morning we requested take-away breakfast and the did not want to give it to us the morning as they had no paper bags to put it in. We then insisted and they brought it out one without a bag.

Great ambiance and fantastic people. Front desk are amazing F&B needs a little work. None of the heaters under soup or hot dessert working and cold custard as well...Rooms: 5/5

Ordered ice for my room at 18:00, it arrived at 23:38. Ordered food before after 21:00, they came knocking on the door 23:38 AFTER we had to call them to remind them of our order. 4-star rating is extremely generous, when such service lacks. In addition, reception gives out guest information to third parties without checking on guests. I stayed in a suite, imagine the service to guests in the most basic rooms. Also educate your room service staff; they have no idea on your wine selection, and when the room service personnel attend physically, HOW to open a bottle of wine! I have been patronising Marriott for almost 2 decades. I can state that service here is seriously lacking! Room 122, Denrick Moos.

Really good service and very nice rooms. BUT the food is terrible. Both dinner buffet and ala carte was way below par for a 4 star hotel . When enquiring about the soup on the buffet, not even the chefs seem to know what ot was. Very unappetizing, so ordered steak and linefish. The steak was overdone and the chips a strange rubbery texture with yhe sause being glue - . The fish was unappetizing and looked strange. Left the food on the table.Would recommend staying here, but steer clear of the dining room. Food & drinks: Food terrible

Right next door to Kimberly Big Hole, the staff shared their most unique experiences. The team is greatRooms: 5/5

I totally enjoyed my stay at the hotel. The rooms are very unique and super clean. The staff are very attentive especially Simphiwe, Clementia and Stephen...they deserve a Bells Rooms: Very neat.