Reviews
Pathetically run business. Been trying to trade in and buy loads of gear for my new studio. The staff seemingly could not give a toss about getting new business as they aren't interested in replying to emails. Plenty of promises of "We'll get back to you", but nada! I'm tired of chasing. Yet ANOTHER poorly run SA retail business. It's no wonder this place's economy is on its knees, no-one knows how offer professional service in this place and business don't care either. The last reply to a poor review for STS was two years ago. That says it all really.
Not good!! Bought a Jbl eon 615 dj / professional speaker some time ago. ....salesman said it was brand new . I discovered much ater that it was a demo. I bought a demo for the price of a new one.....Either stay away or make sure that you get what you are paying for.
Fantastic service!! Thank You Lee & Kim @ Woodstock Branch for your friendly assistance, guidance, advise and for making my shopping experience today, an absolute memorable pleasure. You guys Rock. All my purchases and experiences @ SoundSTS has been awesome. Much appreciated. Thank You
Great communication from the team about my order and very speedy delivery from Joburg to Cape Town. Ordered on Friday, paid on Monday, had the product in my hand on Tuesday morning. Thanks guys!
Took months to get my speaker fixed. Repeatedly lied about what the status was, how long it was going to take etc. They sent it to a different place that could actually carry out the repair and refused to tell me where it had been sent. They dodged my calls. At one point they told me they had paid the real repair shop when they actually hadn't. So my speaker was sitting in Joburg waiting to be worked on and I had already sent them the money weeks prior.
Kim and Liegh are some of the best sales team Ive dealt with. Sound STS is my home now because of them. Keep it up.
The Sales Rep was very helpful over the phone and in person. All staff friendly and knowledgeable. Good prices and selection and you can demo everything.
Ordered from them in 2013 and had a horrible experience with no reply to emails back then. Ordered again recently. Delivery was very fast but the item didn't work as expected. I phoned them and was told that the technician would call me back. This was almost a month ago and i still have not received the phone call!
I purchased an item online but was told it was out of stock. I requested a refund and after 2 months of waiting for a refund I requested that they just send me a similar item and some smaller items to make up the cost difference. Two months and two days after the original purchase, my second choice arrived minus the items that made up the r300 price difference. And the remote didn’t work. Do not buy anything online from them!
I spotted an Ibanez electric acoustic guitar to add to my Ibanez collection and the next day i got a confirmation from Jade. They then sent me detailed tracking to track my guitar as it was on its way to me! One week later i have it and its amazing! Such awesome service from Jade and the Sound select crew and courier! I highly recommend them for great service and online shopping! Thanks Jade!
