South African Revenue Services, Edenvale

My telephonic conversation with Maria Mbokazi was excellent. You are such an amazing person, keep up the good work... We need people like you in our community who love their job. God bless you

I have contacted sars repeatedly about not submitting tax returns from October and November 2009, i had returned from working abroad . In 2020 i visited Alberton branch about this and was told that i had no issues to sort out. Ever since i have recieved a continuous barrage of messages about administrative costs pertaining to this .I have recieved a phone call from sars just in January which i requested and had to explain the whole business again. A lady supposedly helped me to submit my returns but of courses without salary advices it came to nought. I tried booking an appointment around Aoril 16th because i actually booked a flight home just to sort this out R15000. And contacted sars to assist with an emergency appointment. You know what correspondence i got? Another f!@# administrative costs message. Now this stinks of some underhand way of ripping me off for a rebate sars has not paid me for years now

18 weeks of processing a travelers tax refund? When I learned at the airport how the system was designed, it became clear to me that I won’t settle without a hassle. The stated 8 weeks is already too much. But 18 weeks? No updated, no info, no balance. That’s a disgrace. You get a mastercard that produces just unnecessary trash and alongside with papers noone fills properly and bogus excuses why it takes so long. This system is designed to skim money from travellers. Disgraceful.

The service is pathetic. I had an appointment at 10h00 but I have not been assisted nor informed of any delays. The side for those with appointments is empty. Clients are taken for granted. When I enquire, I'm told to wait. It's now 11:11 and I'm still waiting.

Their service is poor. The worst . lf u need assistance don't bother choosing it you ll regret.

I must say my experience has been good it is clean inside and knowledgeable staff. Remember a proof of address they call it CRA01 a copy of your ID and your returns. Once you enter the door you will pass security then be seated in a room that they ensure that you have the relevant documents as not to waist time. Then you will receive a ticket number. Please note that there is no restrooms for the public inside. Good luck and happy tax season.

hi this is a night mare you leave a call back which i did last year october to date im still waiting for a call back ,when you call you follow the options and call gets cut.

I had a telephonic booking for 24 November 8h00. Yende from SARS Edenvale phoned but we were disconnected. I am waiting for a call back as my query has not been sorted.

Had an appointment for 11h30. Place is not packed but no service or communication after waiting for an hour.

I was very anxious about coming here but everything was smooth, staff was friendly from the second the door opened right to my exit. The queues are well managed and the wait wasn’t long at all. Everything was sorted out for me.