Spitz - The Pavilion Mall

Had purchased some shoes but only to find out 1 of the shoe was wrong once i got home ... not sure if this was done on purpose as the cashier was about to open the box & confirm the assistant quickly said she had checked it & now its Christmas day & cannot exchange

Can the people working in this shop Spitz understand that this is big shop, selling top elegant items. The shop is there to sell good & elegant items so that it will make profit for the owners... I nearly left the shop without item I drove there for to buy in cash, but using my account card... I was told that they cannot allow me to buy the item, b'cos I couldn't produce my ID or driver's license that I left in the car which was parked very far from the shop. Up until I walked out to verify with KG shop if what I was told was true, and to find out if is there anything I can do about the situation; and that's when I was advised by KG that if I pay first, then I will be able to buy the item...but nobody advised me so in Spitz that I had that option. I've made a full payment, and I finally was able to buy the item....but after unreasonable delay.... if any new changes or requirements are made & implemented, please advise us by sms or emails, etc. before we even drive to shops. I don't have a problem with any changes, but just let us know to avoid any unnecessary delays & inconvenience. We end up fighting the Sales' Persons, b'cos of frustration that could have been avoided if the information was shared earlier. Thanks for selling us good & elegant items... real appreciate. Plse, bring back VIP.

If possible I would rate no stars! Worst service ever from the so called "assistant manager". Who blames a customer for a defective product? Wait wait..the "assistant manager" from spitz at the pavilion!

Terrible sales people not very helpful u have to wait for so long. I wonder if there is a manager.

I enjoyed myself at Spitz Pavillion they treat customers very well

Do not want to assist me, not professional at all. POOR customer service telephonically

They have the best Quality Products

Excellent service. Staff is friendly and helpful

They selling the same shoe design of shoes since 2016

Same expensive shoes nothing new and exciting