The Capital Hotels & Apartments

Very good service and support from reception. The quality of the room is fair with respect to the price. The breakfast is very good ! The hotel needs some repair and renewal because it's gotten a bit old.

The hotel had nothing to do with the photos on the booking. It is by no means a 3 star hotel. Cleanliness definitely needs improvement. It was dirty and smelled from the reception to the room. There was no soundproofing at all, you could even hear the opening of the wardrobe from the adjacent rooms. There was a lot of noise due to work being done. The breakfast was very basic but the hotel staff was very kind. The location was infamous. The only good thing was that the metro station was very close.

Zero in terms of service and hospitality. At 11:30pm I wanted to drink water from the bottle dispenser they had at the reception something they had allowed me to do in the day before and the man at the reception said that could only be used for breakfast... You have a 2 night-stat, pay over 200euros and they do not allow you to drink water... Water is not provided in the rooms either.

There is nothing bad to say about the hotel. Renovations are needed to make them better. It is close to the train station, but the area itself isn't that great.Rooms: 3/5

The service was good. The room was catastrophic. The air condition was not working it was so cold. The toilet has no lock so it was open a little bit and if you are 2 persons it will be embarassing. The shower is so tight. Also there was no napkins in the roomRooms: 1/5

You get what you pay for. But this was still pleasant and basic. The receptionist gave me a free tea in the morning which made my day after missing my train to London. Lovely hot shower.. but not glamorous in any way. Basic and affordable.Rooms: 3/5

The location is great if you are a tourist. Easy to find once you arrive in Brussels Midi Station. Price us higher on weekends. Due to location we can save money on taxi/public transport.Hotel highlightsQuiet

Outside is as grim on the inside. Way too expensive for what it is, better off booking next door. Bathroom had mould and the interior is very old and outdated… glad to see they are in the process of renovating but the rooms need some serious help.Rooms: 1/5

Super basic small hotel rooms in a rather dodge part of town - the welcome was a strange stink in a chilly hotel reception. I arrived back after a late night to a freezing cold room - i went down to reception and the man gave me a controller to try fix the heater - after several trips up and down we figured it was definitely not working …. he said sorry there are construction works on and the hotel has no heat on some floors. He gave me an extra blanket and a cup of tea which was nice in fairness if I’d been staying in a homeless hostel but the room cost 120euro!. I slept with my coat and scarf on ! Customer service was diabolical the next day - still charging me for their miserable breakfast and room even though I had such a bad night. I ended up eating in ‘Time Off’ up the road which was nice and 5 euro cheaper. The room was obviously still frozen in the morning - they eventually brought me up a heater the following afternoon so by that time I was well over it and moved to the Ibis up the road which is amazing in comparison and cost the same! I asked to be refunded at 11am for the second night I was booked to stay there and they refused to…. Hence the one star review!! Just to note to any female lone travellers - the area is quite dodge so proximity to the city shouldnt be valued that much if you’re hoping to get around. In the 2 days we were there we were warned several times about pick pockets, witnessed a man getting hit over the head and taken to hospital , a few crack deals and just general hard living. On the streets around there stink of urine.

Rooms had absolutely no heating other than a tiny oil heater that did next to nothing. The decor was tired and the carpets and walls were dirty. Basic continental breakfast. Staff tried their best given the circumstances, they let me have a key to keep the oil heater on all day. The room was survivable on the second night. Seems to be extensive renovation works being carried out but if anything was actively being worked on it was while I was out. The area around the train station seems to be pretty rough, I wouldn't go wandering around at night alone unless you can handle yourself. I was there on the night that France played Morocco in the world cup and there was a riot audible but not visible from my room.