Zimbabwe Consulate, Boeing Road, Bedfordview, Johannesburg

You must follow instructions otherwise the people there will humble you. I found that some people were rude and impatient but it's like that with people who work with the general public. I feel they could use a little discretion when working with elderly people. I don't mind being corrected when I make mistake. I am young and I know how to do things. However basic things you take for granted like reading and writing others may not have had the opportunity. Above all, I got the end result of what I came for. Some were utterly rude and impatient. Some very helpful and kind. Let's just respect our elders. They don't need to be shamed in front of everyone. I understand it's not easy working with the public. We come from different backgrounds. Otherwise the service is great. We need YouTube tutorials of how to fill in forms so that we can be prepared when we come. It can save time. I am thinking of doing one myself but I was concerned about the legal matters of representing the consulate without their consent. I will dig up some information.

Ever since January your phone is not picked until you phone more than 5 to 6 times remember switch board chops airtime. The former receptionist was the best Marengo was the best try something about your new receptionist.

The service has improved a great deal over the years, the staff members are fast and efficient and they are helpful

Liked the service,very quick with very helpful staff

Comparing with my last visit 5years ago this time their services where very efficient and fast. Keep up the good work.

Please bring back booking system, or rather introduce a hybrid with one day for walk ins and the rest for booking. Touts are selling positions it's terrible!

You just need to have all your patience with you before you go there

Walk-in service was good. Some employees feel so entitled at this consulate. Asking a simple question seems like you have insulted some of the employees. Noone there works with a smile, just lemon sour faces. You're given a number to call to confirm if the documents are ready, NOONE answers the phone. NOONE. I was number one in line but the line kept on ringing. If machines could replace employees, I would look forward to this happening at the Consulate. What a place..

Kindly advise how is it possible that they say new booking every Wednesday at 4 then when you try to book same time you find out that 3days are already full within a minute

Everything is well organized you don't waste time if you won't get help the staff is always checking to see if you have all documentation for the service you require.