1 Stop Auto Shop, Inc. of Chatham

I love this shop. It’s hard to trust anyone in this type of business but the guys that run this place know how to put your mind at ease. Bob is the perfect gentleman to have running the front of the house. He was very open and honest and not once did he give me the run around. I had a lot wrong with my Chrystler that took a bit of time to fix but they made the whole process move smoothly. Several times Bob asked me to come in so Joe (great mechanic) could show me exactly what was wrong. I’ve never had a auto mechanic business encourage me to come look at what they are doing. Joe did a great job and showed incredible kindness by walking me through the whole process. The price was more than fair and on top of that Bob introduced me to a great reward system that they offer. To anyone else who worked on my car as well as Bob and Joe thank you so much for all your hard work. This is my shop from here on. Please give these guys your business, you won’t be disappointed!! Matt
5 7 years ago (23-02-2018)

I won a gift certificate for oil change wash and wax from wymg.. I called yesterday and asked if I need to make an appointment.. they said no.. I come in today to get the wash-wax and now they said I need an appointment. They said I can get the oil change but not the wash and wax I have to have an appointment.. . so had to set it up for next week. I don't really live close so kind of a bit of a hassle so far... we will see if my opinion changes after that.... I went back to my appointment day and they were ready for my car. They said it was going to be about 2-1/2 hours so they gave me a loaner.. man... a minivan needing exhaust. It was dragging over bumps and LOUD!! I was embarrassed to drive it anywhere but went to golden corral anyways and wasted time.. I was surprised when they called me like less than an hour later and said it was ready.. totally changed my opinion after the other day showing up for nothing. But of course never count your blessings.. I pulled up the car looked good from a distance so I went and exchanged keys and when I walked up to it there was white wax left on the door the bottom of the car and it didn't look like they washed it completely before the wax. So ya I was disappointed to say the least.. not sure if it would have been better if I had paid and not had a gift certificate from the radio.. but you'd think they'd at least clean the windshield of streaks of wax and not rush it because it's a gift certificate.. only reason I give 2 is because it was free and I hate waxing my cars..
2 7 years ago (11-04-2018)

Not a bad place, they need to work with communicating with the average person who comes in for help. I read very good reviews from google about one stop and felt confident enough to try them out. I knew exactly what needed replacing, stated such, gave over my keys, and was told to wait in the waiting area. No wait time given, not a mechanics name given who would be working on my car, or the process that they would go through. After an hour of waiting my name was called and they told me what needed replacing. It was exactly what I had told them an hour ago. The secretary was very informative and polite, but I had to prod a bit for information. I finally got an estimate and a time line. I didn’t mind waiting the estimated hour in the area, they have the basic padded chairs and magazines, but also looked like they had an adjourning room for children with a fish tank and some toys. The same secretary was very friendly for some time, making a bit of small talk when he had time. There was then again miscommunication that the hour estimated was not counting the 30-40 minute lunch break that they all took. Obviously the mechanics are people who deserve breaks, but again, it’s communication with the costumer that is needed. I should not be sitting waiting for my car way over the estimated time while three workers are at the front desk discussing their lunch in the break room-it’s unprofessional. The secretary came back and told me my car was almost done, and without me saying anything said he would give me a discount because it took longer than estimated. It’s great when companies are aware of their mishaps, and can make up for them in real time. In talking with the guy when I was paying he mentioned that the wait was long because the part was late; understandable, but tell me that before I sit for two hours waiting for my car. And after all that on my drive home my car started making a new whirling noise. If it doesn’t buff out in the next day or so I will be back.
3 7 years ago (14-05-2018)

Awesome shop! Very friendly, accommodating staff! Blew a tire on my RV on the interstate, limped it in to the shop. Ended up replacing all 8 tires, for safety and piece of mind. Since I wasn't planning on spending this much, they helped me out and found a discount for me. Highly recommended shop! Very knowledgeable, very professional! Great work!
5 8 years ago (28-08-2017)

The Chatham shop has helped me so many times. I have an old van that I use to get my grandkids to and from school (I have grandkids in each of the Chatham schools except GHS). I drive many miles with kids depending on me. These guys have kept me running and on time for several years. They are honest and go above and beyond to keep me going. I have had a lot of major repairs because the van is about 11 years old. Their affordable prices make it so much better than having to make new care payments. I can’t say enough good about this shop. Highly recommend!!!
5 8 years ago (01-02-2018)