A E Door & Window - Florence, Kentucky

Amazing experience! Top notch company! Technician was professional and extremely skilled. Fixed a horribly torn up garage door in no time at a very reasonable price. Highly recommend this business.
5 7 years ago (16-04-2018)

The initial job replacing a broken spring was great. The technician was quick and efficient. The next day, when closing the garage door, it got caught up and would not close. Had something to do with a little sensor that hangs down as the door is closing. As long as the door does not go pass at sensor it will close properly, otherwise we are fiddling trying to get it to close all the way with the remote six to seven times. Called today to ask for the technician to come back out as this was not happening prior to him fixing the spring. I was told that it was not part of the job he did. It had something to do with the remote. I repeated this is not happening prior to the technician fixing the spring. The customer service agent made some statement that are doors are old and not up to code because they didn't have the child safety sensor. That is not my concern, I want my door fixed so it will shut all the way! I even asked to speak to a serviceman which she replied" I don't have any here!". I was getting nowhere and told her I really didn't appreciate her help. Within 10 minutes she called back and left a message stating that a technician will come out the next day because the tension on the spring maybe causing it but if it was not that I would be charged the $69 fee for him to come out plus whatever more to fix the problem. What a joke! We will not do business with A E door and windows again. Terrible customer service to charge to come look at something that happened after they did work. I received a voice message that they would be sending a technician out the following day even though I did not respond that I was wanting that. Redial the number that called me spoke to a man and told him we would no longer be doing business with a e Door and Window, do not send a technician out. This morning, I got a phone call from the same man I spoke to last night, confirming that I did not want to technician to come out. I replied," what don't you understand that we will not be doing business with a e door and window again?!" Terrible customer service and now they are beginning to harass me after I made it clear!
2 7 years ago (15-05-2018)

Called and they came within the hour. Thirty minutes later new spring and two cables and I was all fixed up. They also serviced my garage door and it runs quieter then ever. Highly recommend! Price was very reasonable as well.
5 10 years ago (25-03-2016)

Tressa Downs was great to work with. Providing a lot of options and feedback. Installers were great as well.
4 9 years ago (24-11-2016)

The only positive, is that they were quick to respond with an estimate. We had a date our frame had to be installed, they put on the estimate that it would be completed the day requested, then called to put it off one more day, when we refused, they did make it on the day we discussed. Now our alarm system does not work. They said they had no way of testing it, but we had staff on duty that could have checked the alarm had they asked. Now they said we need to call our security company. If we would have known ahead of time that we would have additional charges due to them not being able to connect our alarm back the way it was, we would have went with another company.
2 10 years ago (15-09-2015)