About Faces Day Spa & Salon Towson

I was very excited to treat my mom and I to facials, massages and a haircut. Our initial experience was great, they were very welcoming and got us settled. Patricia did my massage and was lovely, deeply cared about my experience. Melissa, who did my facial, was not so great. It was clear I was just another random client to her, she didn't give me any feedback on the condition of my skin even after I specifically asked to to have a quick conversation after the facial to get suggestions. She agreed...but then left me after my facial was complete. The front desk woman looked at me like I was "less than" and it was clear she didn't think I had adequate funds to "take care of her employees." I always tip 20% and look very put together, though appearance shouldn't matter when I am paying good money to be pampered and treated well. She even checked my envelopes to be sure that I paid her employees "enough." I left feeling awful and judged to be honest. I would love to return to see Patricia for a massage, but the rest of the staff deters me. When I asked my mother about her experience, she said her masseuse didn't even ask her if she had any specific needs...which is odd for a "custom deep tissue massage."
1 7 years ago (07-04-2018)

Day of Beauty for mother’s day---More like a Day of Hell! Booked this appointment 1 month in advance and called several times just to make sure everything was scheduled correctly but no such luck! One massage resulted in bruising and burned feet where the hot stones were placed, the other massage consisted of literally zero massage since the technician had a cut on her thumb and the third massage should have been called pressure point touching. Facials were next and they were not much better-I guess this an opportunity to promote their products and the need for monthly services-who wants a sales pitch when they should be having a relaxing day. Techs put a cloth over our eyes and left the room for 15 minutes--Really?! Mani/Pedi was a joke! They did not know we all were scheduled, a big back and forth about how they were going to do to fit us all in! Could not accommodate Acrylic-Gel manicures and received a lecture from one of the many retired-aged nail techs about how both acrylic and gel ruins nails! The pedicure was something from the 1960's, put plastic bags on our feet and again left the room for 10 minutes--I guess it was break time again?! Hair and makeup was our last disaster and the last straw! Again did not have us all scheduled! One of us lucked out and had a wonderful experience with her hair but the other two, even after explaining how they wanted their hair styled ended up with what looked like a 2-year old would do! The one tech doing make-up for one of us used alcohol on her eyes as a make-up remover—said she thought it was make-up remover but the 2nd tech came over and showed her it was clearly marked alcohol! Take my advice and DO NOT throw your money away, no one deserves this kind of experience for the hefty price of $1,000. I literally feel taken advantage of and totally ripped off, it is a crime and a shame that I even had to pay for this abuse!!! I will never go back to About Faces and will make sure I spread the word so no one else will either!
1 7 years ago (04-06-2018)

Edit - May 2018 I made an appointment for a pedicure after my massage. Was told the lady "would be right with me" twenty minutes passed and she never showed up. Edit - March 2018 Two of the spa employees were loudly talking trash and cussing in front of me about another employee. When I spoke to Stacy up front about how uncomfortable it made me feel she completely ignored me like I wasn't standing in front of her. Original Review - Some of the staff is nice, friendly and professional but the quality of management is just plain poor. I've tried to politely speak with management through the year and a half that I've visited here but haven't gotten anything but "deer in the headlights" look from management. What's worse and heartbreaking is that many of the staff have confirmed that there is no solid management. If your a busy person and you tend to make hair appointments a day or two before, you WILL get dirty looks from previous stylists that you've worked with. If you discuss getting hair extensions... you will be given a stylist that will scoff if you ask about any other types of extensions that she obviously is too good for and she will tell you that "someone else does those...." and waves a hand in your face. If you get waxing you have either large patches left on your legs or you get screamed at by the old black haired northern European lady to "LAY BACK DOWN!!" I have PTSD and was sent into a panic attack and I refuse to go get any services from her again. (I decided to never go back and got laser hair removal done at Belcara Health) I've gotten a facial done here and had almost no extractions done although I specifically asked for it. I believe that was Melissa. Although they massaged my hands for most of the time there. They do not offer a gel nail services but offer old school shellac..... which of course actually cost more than gel and starts to bubble and peel off within a few days. The only shining quality in the place is Alexis for my eye lashes and facials. And Miss Nay for massages.
1 7 years ago (11-05-2018)

Wonderful atmosphere, relaxing. You feel pampered the moment you walk through the door. The staff are extremely knowledgeable in their field. Even men will feel comfortable at About Faces.
5 7 years ago (24-04-2018)

I have been a customer for more than 20 years and can say without question their staff are highly affection and skilled in their work. I am always very pleased with the service I received and the attention that I received as well. I would highly recommend this place for you to experience
5 7 years ago (01-05-2018)