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Reviews, get directions and contact details for Ace Hardware

Ace Hardware
"As your local Ace Hardware, we are one of 5,000+ Ace stores locally owned and operated across the globe. But we are not just about numbers. We are about helping neighbors, because each one of our stores is a part of your community. We are all committed to being "the Helpful Place" by offering our customers personal service, quality products and a convenient shopping experience from the local experts who know you best. As the helpful hardware folks in your neighborhood, we promise that helping you is the most important thing we have to do today."
Address: 28 E Broadway Rd , Phoenix 85040, AZ, US
Phone: (602) 243-6227
State: AZ
City: Phoenix
Zip Code: 85040



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Reviews
If you so happened to be born with white skin do not go in this store they will treat you as if you are a second-class citizen at best when in reality some of the workers there don't even speak the native tongue of this land never been treated so disrespectfully in my life
Okay so sometimes I got to walk through the store and I'll see something that reminds me of what I need, and this place has a rule that a worker has to be with you on the other half of the store and they told me they're not just going to walk with me that I got to know what I want, and I said so I can't go back there and you won't follow me I'm sure I'm going to buy something and they said no not unless you know exactly what you want so I think I'll go to a different Ace since this one has either a lot of stuff stolen from them or just some seriously bad trust issues
Have been trying to get in contact with Jessica, who I believe is the owner, to close a business account. Everytime I call she is never available and anytime I try to get someone else to help me on this situation, they always tell me Jessica is the only person that can take care of this. I'm starting to think that she doesn't exist and they're just telling me that so I don't close my account. My experience to say the least has been very frustrating dealing with this store. I don't recommend shopping here. Barry's hardware on central has been much more attentive and that is where I will be taking my business to.
Do not rent a UHAUL from this location! Truck was unsafe to drive and they also tried charging my wife and I extra unnecessary fees good thing we took pictures before and after and did a pre inspection and post inspection. Staff was very rude and told us they can’t help us call uhaul. Would not recommend
Horrible customer service. Held my U-Haul return for over 24 hours before checking it in - I had to call after receiving a notice from U-Haul that the truck was “missing”.
For being a small store it packs a lot of cool stuff! Chains of all sizes, nails by the pound! Locks too. Just about everything you need is probably here. This place has a old time kinda feel to it. I love it.
I always feel slightly intimidated gou g in this store. The emote always makes me feel like I am stupid and I know nothing. And when she asked for something, he asks too many questions on what I need things for. Just direct me where I need to go, if I have questions I'll ask u.....
I really do enjoy going to this store. Great service and very friendly staff that go the extra mile for you.
Nice old fashioned hardware store.
The person at counter was busy with a customer, and was the only one helping customers. Didn't even acknowledge me when I was standing in line, was too busy chatting with the people at the counter. Finally after 20 minutes I get help, she couldn't cut a piece of glass. So she called another employee to come help me, another 10 minutes of waiting. So the employee helping me with the piece of glass didn't seem to know to what he was doing. So it took 30 minutes just to get a piece of glass. I understand if they were busy, but they were not. An hour just to get a piece of glass is ridiculous especially when they are not busy. 1st time at that store and will take my business else where.
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